Job Description & How to Apply Below
As Manager of Café Kitsuné Vancouver, you are responsible for the overall customer experience. You oversee the daily operations of the coffee shop, embodying a warm, and inspiring living space where coffee quality, service excellence and attention to detail make the difference.
As a hands‑on manager, you lead an engaged team and actively contribute to the performance of the outlet, both from a human and financial perspective.
You act as the key point of contact between Head Office and on‑site operations.
Key Responsibilities Operations Management & Business Development- Ensure the smooth daily running of the coffee shop (stay-in and takeaway).
- Monitor key performance indicators: revenue, footfall and average ticket value.
- Enhance the drinks and pastry offer through natural, qualitative advisory selling.
- Contribute to revenue growth through lifestyle-driven initiatives: products, product highlights and key moments of the day.
- Always guarantee service flow and harmony within the space.
- Monitor raw material consumption and minimise waste.
- Manage ordering, stock control and inventories.
- Apply internal procedures with rigour and attention to detail.
- Contribute to healthy cost management while maintaining a premium customer experience.
- Create and manage staff schedules.
- Conduct payroll approvals and tip calculations and processing.
- Manage invoice validation and credit card expenses.
- Lead and support a team of baristas.
- Transmit service standards, know-how and professional behaviour expected in a premium coffee shop.
- Ensure structured onboarding aligned with the brand’s DNA and universe.
- Foster a positive, elegant and customer‑experience‑driven team culture.
- Remain present on the floor and able to operate both behind the bar and in the dining area.
- Guarantee a welcoming, personalised and seamless customer journey.
- Ensure consistent quality of beverages, pastries and table service.
- Enforce hygiene, safety and cleanliness standards.
- Handle customer feedback with professionalism, elegance and service mindset.
- Proven experience in a coffee shop or lifestyle hospitality environment.
- Strong sense of service, aesthetics and customer experience.
- Natural leadership with a hands‑on management approach.
- Highly organised, reliable and detail‑oriented.
- Commercial and financial awareness.
- Passion for specialty coffee, quality products and inspiring venues.
- Comfortable working in a dynamic, urban and demanding environment.
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