Arcana Spirit Lounge experienced servers

ROLE PROFILE:
Server

REPORTS TO:

FOH Manager General Manager.

Duties and Responsibilities:

• Ensure the highest guest satisfaction by providing consistent excellence of service and giving genuine personal attention
• Project a pleasant and positive professional image to all guests at all times
• Sell and up-sell menu and beverage menu items
• Deliver and present food and beverage items to guest tables in a timely manner
• Buss and re-set tables, keep server stations stocked and clean
• Perform opening and closing duties, as well as daily and weekly cleaning duties, as outlined in checklists
• Maintain good working knowledge of the POS system and payment machines in order to provide efficient and accurate ordering and billing
• Maintain knowledge of restaurant menus, including features, glossaries, and technique to deliver accurate information to guests
• Communicate with guests, supervisors and co-workers, using appropriate etiquette and language, and work in cooperation with all colleagues, supervisors and other departments.
• Comply with Arcana policies and procedures

Qualifications/Qualities:

• Minimum of 3-year experience working in a restaurant (fine dining an asset)
• A sincere desire to exceed guest expectations
• A passion for food and drink
• An ability to self-motivate and work well under pressure
• Strong communication skills
• Must be enthusiastic and team-oriented
• Must be personable and professional
• Food Safe Level 1
• Flexible availability, including late nights, weekends, and holidays

Working Conditions:

• Ability to work a flexible schedule, evenings, late night holidays, and weekends as business requires
• Long periods of standing, walking, and talking
• Walking up and down multiple flights of stairs
• Exposure to extremely hot and cold temperatures from equipment
• Lifting up to 30lbs
• Exposure to potential food allergens; shellfish, fish, nuts