General Manager – Freds Kitsilano
Location:
Kitsilano, BC
Position Type:
Full-Time, Salaried
Reports to:
Director of Operations
About Freds
Freds is a community-driven restaurant focused on warm, attentive service, ingredient-focused food, and a welcoming, well-run environment. As part of the broader Catalog Hospitality group, Freds operates with strong systems, clear financial accountability, and a people-first leadership approach.
The Role
The General Manager is fully accountable for the day-to-day restaurant operation, team leadership, guest experience, and financial performance of Freds Kitsilano. This is a hands-on leadership role requiring strong floor presence, operational discipline, and a clear understanding of how decisions impact labour, costs, and profitability.
Key ResponsibilitiesOperations & Guest Experience
- Lead daily restaurant operations with consistent floor presence
- Ensure exceptional guest experience at all times
- Maintain brand standards, cleanliness, and service excellence
- Oversee scheduling, service flow, and shift execution
- Address guest feedback professionally and proactively
Leadership & People Management
- Hire, train, coach, and develop FOH leadership and team members
- Build a positive, accountable, and respectful team culture
- Conduct regular performance check-ins and coaching conversations
- Manage disciplinary issues in line with company policies and BC labour standards
- Lead by example and set clear expectations
Financial & Business Accountability
- Own restaurant P&L performance
- Manage labour targets and scheduling efficiency
- Oversee inventory counts, ordering, and cost controls
- Review sales, labour, and cost trends and take corrective action
- Ensure all required reporting is completed accurately and on time
Systems & Compliance
- Ensure accurate use of POS, inventory, and scheduling systems
- Uphold health & safety standards and regulatory compliance
- Follow internal controls for cash handling, inventory, and payroll
- Execute company initiatives and operational improvements
What We’re Looking For
- 3+ years experience as a General Manager or Senior Restaurant Leader
- Strong understanding of restaurant financials (labour, COGS, controllables)
- Proven ability to lead, coach, and hold teams accountable
- Confident decision-maker with a calm, professional leadership style
- Highly organized with strong follow-through
- Experience working in structured, multi-unit environments is an asset
- Passion for hospitality and community-focused restaurants
Why Join Us
- Clear expectations and strong operational support
- Opportunity to lead an established restaurant with room to grow
- Part of a growing hospitality group with long-term career opportunities
- Competitive compensation and performance-based incentives
- A leadership team that values accountability, respect, and sustainability
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