Job Description & How to Apply Below
About Us
At Small Victory, our mission is simple: to be the best part of someone’s day. We focus on quality, consistency, and thoughtful hospitality in a fast-paced café environment. We are passionate about artisanal baking, exceptional coffee, and creating a welcoming space for our community.
The Role
We’re looking for a Shift Supervisor to lead high-volume service across both bar and front of house. This is a hands-on role for someone who can manage flow, support the team, and maintain strong execution across all areas of the café.
What You’ll Do
- Lead the Shift: Ensure smooth, efficient service across both the bar and front of house.
- Drive Efficiency: Maintain strong service flow, speed, and order accuracy during peak periods.
- Support Execution: Assist with beverage production while actively overseeing overall floor operations.
- Coach & Mentor: Guide and support team members to consistently meet service and product standards.
- Manage the Floor: Oversee floor coverage and adjust staffing dynamically based on volume.
- Uphold Standards: Maintain impeccable cleanliness, organization, and presentation throughout the shift.
- Elevate the
Experience:
Handle guest concerns proactively and ensure a consistently positive guest experience.
What We’re Looking For
- Experience: 2+ years in a high-volume café or hospitality environment.
- Leadership: Previous supervisory or team leadership experience is strongly preferred.
- Adaptability: A strong ability to multitask, manage busy service periods, and keep a cool head.
- Versatility: Confident execution across both bar and front of house operations.
- Communication: Clear communicator with strong interpersonal and team leadership skills.
- Availability: Flexible schedule required, including weekends.
Why Join Us (Perks & Benefits)
- Competitive Tip Pool: Shared equally among the FOH team
- Comprehensive health and dental benefits.
- Opportunity to grow into higher leadership roles within a celebrated local brand.
- Work in a fast-paced, team-driven environment focused on quality and great guest experiences.
- Discounts on our award-winning coffee, bread, and pastries!
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