Account Manager Contract Sales

We Elevate... Quality of urban life

Our elevators, escalators and moving walks safely transport more than two billion people up and down buildings and across transportation hubs every day. As part of the Schindler team you’ll discover meaningful work that enhances the quality of life for communities and contributes to making places more accessible, inclusive and sustainable for all. We combine innovation, safety and high ethical standards ensuring respect both among colleagues and for the world around us.

By joining us you don’t just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874.

With Canadian headquarters in Toronto, Ontario Schindler Elevator Corporation specializes in latest‑technology engineering as well as mechanical and micro‑technology products designed and rigorously tested for comfort, efficiency and reliability. Schindler products can be found in many well‑known buildings throughout Canada including Scotia Plaza, Bay & Adelaide, Edmonton Arena, Calgary Airport and Vancouver Canada Line.

The Account Manager – Contract Sales role is responsible for managing a variety of existing accounts and developing new ones within the BC region. You will be tasked with securing profitability, recoveries and growth in portfolio. You will maintain and build strong relationships with existing and potential new clients, working closely with our operational teams. Personal targets will be set to ensure their achievement.

We are looking for a dynamic individual who brings market knowledge and the tenacity to develop existing accounts proactively and secure new business opportunities. You will also be responsible for the growth of our Digital Services.

Main Responsibilities:

• Build strong long‑term relationships with customers acting as their primary contact for service needs and contract discussions.
• Understand each customer’s site operations and priorities to tailor maintenance and service solutions that improve safety, uptime and building performance.
• Proactively protect and grow the service portfolio by renewing contracts, extending terms and identifying opportunities for additional services.
• Convert new installations and expiring warranties into ongoing maintenance agreements by clearly communicating service value and lifecycle benefits.
• Promote and upsell digital and value‑added services (remote monitoring, inspections, upgrades) that enhance reliability and customer peace of mind.
• Conduct regular customer visits, reviews and presentations to discuss performance, address concerns and identify improvement opportunities.
• Respond promptly to customer enquiries and collaborate with service operations and field technicians to resolve issues and ensure a positive customer experience.
• Work closely with internal teams to prepare service proposals, quotations and tenders that align with customer needs and company guidelines.
• Maintain accurate records in CRM and reporting tools, keeping account status, activities and opportunities up to date.
• Monitor contract performance, cancellations and feedback and take action to retain customers and improve satisfaction.
• Represent the company’s values and safety culture in all customer interactions, promoting trust and long‑term partnership.

• Customer service, sales or account management experience.
• Interest in learning about the industry (experience is a bonus but not required).
• Demonstrated record of identifying new business and developing pipeline.
• Ability to develop a strong long‑term sales pipeline.
• A self‑starter with strong business acumen.
• Strong communication skills – both written and verbal.
• Experience working with SAP and CRMs would be advantageous.
• Driver’s licence and willingness to travel.

• Competitive Salary (commensurate with experience).
• Competitive Bonus Incentive Program or Commission Plan.
• Wide range of professional and leadership development opportunities.
• Competitive Extended Health, Dental & Vision Plans.
• Generous Paid Time Off Plans.
• Tuition Reimbursement Program.
• Competitive Group RRSP with Company Match.