Account Manager

Overview

Role:
Account Manager

Location:

PST Time Zone
Comp: $110k - $135k + Bonus + Stock Options + Health Benefits

The Partner Account Manager (PAM) at Veem is responsible for owning and growing relationships with the company’s most strategic partners. The role focuses on long-term customer success, account expansion, and driving measurable growth in payment volume through consultative engagement.

• Account Ownership:
  Manage a portfolio of partner accounts as the primary relationship owner. Act as a trusted advisor to partners, helping them maximize value from Veem solutions.
• Onboarding & Adoption:
  Oversee partner onboarding and their customer adoption of Veem’s solutions. Ensure a seamless experience for new partners and customers.
• Account Growth & Insights:
  Conduct regular account reviews. Provide insights on international payments, FX growth, and opportunities to expand partner participation. Identify evolving partner/customer needs and deliver tailored recommendations (increase payment volume, FX transactions, Card adoption, engagement).
• Strategic Planning & Presentations:
  Collaborate with partners to create joint business plans. Support co-selling and embedded payment initiatives. Present strategically to C-level executives, highlighting Veem’s value in meeting business objectives.
• Cross-functional Collaboration:
  
  Work with Product, Compliance, and Operations teams to resolve partner issues. Provide structured feedback on customer/partner requirements to influence product/service development.
• Performance Tracking:
  Track account performance against goals. Ensure accurate reporting and forecasting.

• Experience:
  
  5+ years in Account Management, Customer Success, or Enterprise Client Engagement (fintech or payments preferred).
• Account Expansion:
  Proven ability to grow accounts, upsell, and cross-sell.
• Complex Accounts:
  Experience managing large, complex accounts with quota achievement.
• Communication:
  Strong skills engaging C-level executives, delivering presentations and insights.
• Payment Expertise:
  Solid understanding of B2B payments, FX, financial operations. Card acceptance/payout knowledge is a plus.
• Organizational
  
  Skills:
  
  Ability to manage multiple accounts and priorities in a fast-paced environment.
• Personal Traits:
  Motivated self-starter, growth mindset, works independently but collaborates cross-functionally.
• Company Size Preference:
  Previous experience in companies of 200–500 employees, not banks.

• Account growth and retention
• Consultative engagement and upselling
• Strategic presentations and executive influence
• Payments knowledge (B2B, FX, Card)
• Cross-functional collaboration