Front Of House Shift Lead - Studio Yaletown

Sell the Experience. Own the First Impression. Drive the Studio Forward.

Rumble Boxing is a premium, high-energy boxing-inspired fitness brand built on community, intensity, and results. We're looking for a Front-of-House Client Sales Specialist who thrives in a fast-paced environment, loves people, and is motivated by performance.

This role is the first and last impression of the studio. You'll drive membership and class-pack sales, manage leads, and deliver a professional, high-touch client experience every shift.

Why You'll Thrive Here

• Sales-driven environment with clear targets and accountability
• Direct impact on studio growth and revenue
• High-energy culture that values confidence, professionalism, and hustle
• Opportunity to grow into leadership roles (FOH Lead, Assistant Manager, Studio Manager)
• A team-first environment with strong training and support

Sales & Revenue

• Sell memberships and class packs through in-person, phone, and digital follow-up
• Convert leads into booked classes, trials, and memberships
• Follow up daily on inquiries, leads, and no-shows
• Hit and exceed weekly and monthly sales goals
• Communicate promotions, pricing, and studio offerings with confidence

• Welcome every client with energy and professionalism
• Deliver a smooth check-in process and positive first class experience
• Handle client questions, concerns, and feedback quickly and respectfully
• Build relationships that support retention and referrals

• Keep the front desk clean, organized, and ready for peak traffic
• Support opening/closing duties and daily studio checklists
• Manage phone, email, and internal communications promptly
• Support the Studio Manager with administrative tasks as needed

• 2–3+ years of sales experience (fitness, hospitality, retail, or service environments preferred)
• Confident communication skills (in-person and phone)
• Comfortable working toward targets and KPIs
• Strong organization and attention to detail
• Able to work mornings, evenings, weekends as required

Who You Are

• Outgoing, personable, and confident in conversations
• Competitive in a healthy way — you like winning and being measured
• Reliable, punctual, and professional
• Coachable and open to feedback
• Calm under pressure and able to multitask during busy rushes

• Competitive hourly pay + performance-based incentives
• Free Rumble classes
• Retail and Personal Training discounts
• Paid training and coaching on the Rumble sales process
• Growth opportunities across studios and leadership roles
• A fast-paced, high-energy team environment

The Client Sales Specialist is a revenue driver and culture carrier. You set the tone at the front desk, turn interest into action, and help create a studio experience that keeps members coming back.