Associate Account Manager​/Clinical Education Consultant

Job Description

Spacelabs Healthcare Canada Inc. is a leading supplier of Patient Monitoring and Cardiology products to the Canadian Hospital and Physician Office communities. Spacelabs Healthcare Canada is a subsidiary of our Seattle-based parent organization.

As a hybrid Associate Account Manager (AAM) and Clinical Education Consultant (CEC), you will report to the General Manager of Spacelabs Canada. Your territory will be reviewed in detail upon your hire and is geographically in British Columbia and the Northwest Territories.

The successful candidate will develop skills as both a CEC and an AAM. The position is suited for individuals with a strong clinical background and strong communication and strategic thinking skills who are interested in exploring both clinical education and account management as career pathways.

Initially, the candidate focuses on the development of a deep clinical application and operational understanding of all Spacelabs products through detailed CEC training and CEC co-travel and project experience. Once a foundation is established as a CEC, Spacelabs will add more sales exposure and sales training for the AAM component of the position.

The individual will receive expert training in both CEC and account management by Spacelabs and will work closely with mentors, management, and senior staff before assuming full responsibility for these functions. Once in the hybrid role, we anticipate that the position will be approximately 50% CEC work and 50 account management work. Flexibility and planning with managers will be important because both aspects of the position experience peaks in workload.

Mentors and managers will work with the candidate to ensure priorities are set and appropriate support in the account management role is available at all times. As an AAM you will have defined accounts in which to conduct your account management functions in concert with the guidance and support of your mentors and managers. In your CEC role you will work both within your sales territory and outside the sales territory on projects across Canada.

These assignments will be carefully determined by your CEC manager with reference to your account management activities.

TERRITORY:
British Columbia, Alberta, and Saskatchewan

Up to 50% travel is required; mostly driving company vehicle within territory, but some air travel may be required. (Including travel to the US for training purposes).

The AAM has overall responsibility to ensure customer satisfaction and vibrant customer relationships in their territory. In the territory, the AAM works closely with and coordinates the local area team resources including the FSE team, CEC team, Cardiology and Office Support staff and management staff in order to deliver a professional, high quality and trustworthy partnership to our customers.

Through development of each customer relationship the Account Manager will identify and document all opportunities for business potential in CRM and then will prioritize each and deploy Spacelabs strategic selling approach in managing the opportunities identified as potential fits for the company and the customer.

Meeting territory business objectives are a primary goal and typically a result of managing and developing strong and trustworthy customer partnerships. Our approach involves fostering long-term customer relationships and satisfaction in order to maximize value to Spacelabs Healthcare customers, and to convert competitive accounts in the territory in a cost-effective manner.

As requested by the GM, the AAM will also work closely with the GM and other account managers on identified key opportunities to help optimize the selling process, our strategy our presentations and our RFP response in an effort to secure new or retain existing business.