Field Account Manager BC

At Auctane, we help businesses deliver mail and ship billions of items worldwide by providing software that connects merchants with carriers and e-commerce platforms.

The Auctane product line includes Ship Station, , Ship Station API, Metapack, Global Post, and Packlink, and partners with Amazon, UPS, USPS, eBay, Big Commerce, Shopify, Woo Commerce, and Walmart.

About the role

As a Field Account Manager (FAM), you will serve as a software sales expert within a defined territory. You will own a transactional book of business focused on software adoption, advanced feature utilization, and revenue expansion across our established merchant base. This field-based, customer‑facing role requires regular in‑person engagement to drive software retention and expansion, and you will be responsible for consistent quota attainment through high‑volume sales motions.

Why You Should Apply

• Join a scaled, profitable SaaS platform with strong market momentum
  :
  Ship Station powers millions of merchants globally and partners with the largest carriers and e‑commerce platforms.
• Grow revenue by adding value, not pushing transactions
  :
  You drive expansion by helping customers adopt advanced features, improve workflows, and operate more efficiently.
• Visible customer impact
  :
  You partner closely with senior stakeholders, manage accounts end‑to‑end, and directly drive measurable revenue growth.

Sales Perks

• 🌴 Fully paid annual international President's Club trip (Auctane Employee Plus One)
• 🌐 Exciting and motivating annual global revenue kickoff week at HQ in Austin, TX

Requirements

• Location
  :
  Candidates must be domiciled within the assigned territory (Vancouver, British Columbia, Canada)
• Travel
  :
  Travel within the territory is required for in‑person customer engagement, 4 days per week.
• Collaboration
  :
  Ability to partner closely with Implementation and Product teams.

Compensation

• For applicants based in Vancouver, BC, the compensation range for this role starts at $135,000 CAD (OTE).

What will you be doing?

• Drive Expansion Revenue
  :
  Grow revenue by increasing product adoption, upgrading plans, and expanding advanced feature usage.
• Consultative Feature Sales
  :
  Use MEDDPICC methodology to cross‑sell underutilized capabilities and advise merchants on tool optimization.
• Execute an Adoption‑Led Sales Motion
  :
  Use data and discovery conversations to identify underutilized features and integrate them into solutions.
• Manage a High‑Volume Book of Business
  :
  Own and prioritize a large portfolio of active customers, balancing outreach, renewals, and expansion.
• Quota Attainment
  :
  Consistently meet or exceed quarterly quotas through repeatable software sales motions.
• Carrier Integration & Volume
  :
  Support carrier growth initiatives by ensuring effective use of software integrations.
• Strategic Forecasting
  :
  Maintain accurate pipeline and forecast reporting for territory.
• Channel Management
  :
  Drive new logo sales through co‑selling with carrier partners.

What are we looking for?

• Expansion & Account Growth Selling
  : 2‑3 years of proven ability to grow a book of business through upsell, cross‑sell, renewals, and adoption.
• Consultative SaaS Selling
  :
  Experience translating software capabilities into tangible outcomes for SMB and mid‑market customers.
• Technical & E‑commerce Fluency
  :
  Strong knowledge of SaaS platforms, API‑driven workflows, and e‑commerce ecosystems.
• Adoption Strategy
  :
  Proven ability to increase user engagement with advanced features.
• Execution‑Focused
  :
  Disciplined approach to managing a high‑volume territory.

What will make you stand out?

• Top performance in prior role(s).

What do we offer?

• 🛬 Flex Time Off policy for balance.
• 🌅 12 paid holidays for all U.S. employees.
• 💰 401(k) employer matching.
• ⭐️ Annual merit reviews to recognize achievements.
• 🏐 Health and wellness benefits (medical, dental, vision).
• 🧠 Employee Assistance Program – up to 8 free mental health sessions.
• 💪🏽 Gym discounts.
• 📚 Education reimbursement.
• 🔗 Employee Referral Program with rewards.
• 💜 Inclusive and upbeat work environment.
• 🏢 HQ in central Austin, Texas.

Additional Position Duties

• Sit for prolonged periods.
• Utilize wrist and hands for prolonged periods.
• Stand for short periods.
• Speak and converse with others.
• Lift up to 25lbs without assistance up to chest height.

Equal Opportunity Employer – Veterans/Disabled