Service Advisor

Overview

We’re hiring a Regular Full-Time Service Advisor at our Hillside Service Location. As a Service Advisor, you’ll be one of the first people our customers meet when they’re seeking advice to protect their homes, travel the world, and ensure they’re safe on BC’s roads. You’ll meet their needs by recommending memberships or travel and auto insurance. Being a Service Advisor is your first step towards a rewarding career with BCAA.

Your enthusiasm for creating signature customer experiences shines through each interaction, building loyal, long-lasting relationships that enable BCAA to be one of the most trusted organizations in British Columbia.

• Greet our customers in person and over the phone to promote BCAA insurance products and services to best fit their lives, including new memberships, travel insurance, ICBC and optional auto insurance.
• Collaborate with BCAA Support Teams and Underwriting to recommend the right coverage for our customers.
• Identify cost-saving opportunities to support our customers’ life events and future needs.
• Work with team members to provide exceptional customer service and meet sales goals.
• Increase your industry knowledge and expertise towards becoming an Insurance Advisor. Participate in BCAA’s training courses, maintain annual licensing requirements, and keep up to date with the latest products and service offerings in a supportive environment.

• At least two years’ experience in a sales and service environment.
• Level 1 Insurance license (or a commitment to secure your license within your first 45 days through BCAA). BCAA will provide time and cover the cost.
• Completion of Autoplan Essentials (or a commitment to complete within your first three months through BCAA). BCAA will provide time and cover the cost.
• Limited history of Errors & Omissions and in good standing with the Insurance Council of BC.
• Comfortable using technology, including working knowledge of MS Office (Word, Excel, PowerPoint, Outlook).
• Bonus qualifications: CAIB certification, knowledge of ICBC systems, and ability to speak other languages aside from English.

The hourly rate range for this position is $42,516.72 to $53,145.96 and is determined via job-related knowledge, skills, experience, certifications, market demand and internal equity. In addition to base salary and BCAA benefits, this position is eligible for a performance bonus target of 12.5%, with the opportunity to earn up to 21.5%.

• The chance to make a difference every day in the lives of British Columbians, BCAA Members and our communities.
• Career and personal development to help you grow and reach your goals.
• Incentives that recognize team and individual sales and performance.
• Flexible benefits to support your health and lifestyle, and wellness dollars to keep your body, mind and soul thriving.
• A competitive rewards package including salary performance bonus programs, pension plan, and more to help build your personal wealth.
• Paid time off including vacation, and days for wellness, volunteering, and cultural, spiritual or religious connection.
• BCAA membership with valuable perks and Member savings on everyday expenses and services.
• Meaningful, rewarding work for a BC Top Employer known for putting people first and building a better workplace for all team members.

We’re always looking for amazing people like you. Apply today!

BCAA is an Equal Opportunity Employer, committed to providing accessible, inclusive employment. We have a long-standing partnership with the Presidents Group which strives to increase employment opportunities for people living with disabilities, and champion accessible employment in BC. If you need personalized support through application and recruitment, please contact