Specialist, Designated Beauty Advisor; DBA - Aesop

Job Title

Specialist, Designated Beauty Advisor

• Consistently deliver extraordinary service to all customers.
• Exceed all sales and service personal goals and targets.
• Exceed all sales and service brand goals and targets.
• Build a loyal personal client base by constantly acquiring new customers, developing existing clients, and retaining loyal clients.
• Share expert level of product knowledge with the entire store selling team.
• Maintain solid relationships with buyer, vendor, and selling manager.
• Drive brand sales by identifying key marketing opportunities, event execution, assortment recommendations, etc.; communicate suggestions to store management on a routine basis.
• Attend all educational sessions offered including product knowledge, vendor, and Holt Renfrew seminars.
• Perform floor recovery, visual merchandising, price change, and related sales support tasks.
• Communicate regularly with personal clients through phone, mail, and electronic methods regarding in-store events, merchandise requests, sales follow-up, birthdays, etc.
• Resolve all customer service issues and partner with selling management on any issues outside of guidelines.
• Comply with all Health & Safety policies and requirements.
• Ensure compliance with privacy policies, regulations, and cyber security measures.
• Perform other duties, as assigned.

• High school diploma.
• Proven ability to exceed sales targets.
• Highly collaborative; working with and through others in a team‑oriented environment.
• Able to work in a fast‑paced environment that requires a high degree of multi‑tasking with minimal supervision.
• Able to work a flexible work schedule based on the needs of the customer that includes nights, weekends, and holidays.
• Minimum of two or more years’ experience in a commission‑based sales environment.
• Prior retail sales experience as a product specialist in a luxury environment preferred.
• Entrepreneurial, competitive, self‑confident, and self‑motivated.
• Fully bilingual in French and English.

• Contribution to financial objectives.
• Individual objectives linked to the achievement of department goals.
• Feedback from internal and external clients.

Competitive total compensation, including a base hourly rate of $18.25 - $29.25, commission eligibility, employee discount, pension, health & dental benefits, tuition assistance, and continuous learning and development.

Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email  and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process.

All requests are confidential and used only to meet candidate needs.