Senior Sales Operations Manager, AI Fabric

Summary

We are seeking a highly organized Senior Sales Operations Manager to support AI Fabric, Bell’s national AI infrastructure platform, by keeping its business development engine running smoothly across site development and capacity sales. This role ensures pipeline visibility, coordination, and consistent execution so opportunities continue to progress between executive engagements in a complex, long-cycle sales environment. Acting as the operational backbone of the sales function, the role focuses on maintaining CRM discipline, tracking every lead and partner referral, and ensuring no opportunity falls through the cracks.

The ideal candidate is detail-oriented, proactive, and highly organized, with strong execution skills and the ability to manage multiple priorities while driving consistent follow-through.

• CRM & Pipeline Operations
  Own and maintain the CRM end to end: deal stages, contact profiles, interaction logs, pipeline reporting, and weekly pipeline reviews with the COO.
• Ensure every prospect, site opportunity, and customer conversation has a clear owner, next action, and timeline.
• Build and run pipeline reporting that gives the COO and CFO real-time visibility into what is moving, what is stuck, and what needs attention.
• Capture and log competitive intelligence encountered during prospecting and partner conversations for synthesis by the Go-to-Market & Partnerships Lead.

• Site Prospecting Support
  Support the COO in prospecting data centre sites: research power availability, fiber connectivity, land, zoning, and municipal readiness.
• Hand qualified site opportunities to the CFO for detailed assessment and financial diligence.
• Maintain site pipeline visibility in the CRM.

• Follow-Up & Meeting Setting
  Execute systematic follow-up on every lead, referral, and introduction. No contact goes cold because nobody had time.
• Coordinate with Bell’s national sales and account teams to activate warm introductions and surface site development and customer opportunities into AI Fabric’s pipeline.
• Schedule and prepare meetings for the COO: prospect research, briefing notes, attendee profiles, and post-meeting CRM updates.
• Manage post-event contact capture and follow-up workflows after conferences and road shows.

• Partner Pipeline Coordination
  Track and advance referral pipelines from feeder partners (power providers, technology vendors, ecosystem partners) who bring customer relationships to AI Fabric. Maintain partner interaction logs and ensure joint opportunities are visible in the CRM alongside direct pipeline. Coordinate with the Go-to-Market & Partnerships Lead on partner engagement and joint go-to-market activities.

• Road Show & Conference Operations
  Plan road show logistics: identify target markets, coordinate with the Go-to-Market lead to fill meeting calendars, and ensure every trip produces pipeline additions. Manage conference meeting schedules: side meetings, dinners, and follow-ups so no time slot goes empty. Own post-event CRM hygiene: contacts entered, interactions logged, next steps assigned within 24 hours.

• 4 to 7 years in sales operations, business development, or commercial real estate support (data centres, telecom infrastructure, energy, or adjacent industries).
• Demonstrated CRM discipline: you have built or managed a pipeline process in a complex, long-cycle B2B environment.
• Strong organizational skills and attention to detail. You track dozens of concurrent opportunities without dropping threads.
• Excellent written communication: outreach emails, meeting briefs, and follow-up notes that are clear, professional, and on point.
• Comfort working across stakeholder groups: utility executives, municipal officials, internal Bell teams, hyperscaler procurement, and technology partners.
• Familiarity with AI tools and a willingness to integrate them into prospecting, research, and pipeline management. We use AI extensively and expect every team member to do the same.
• Understanding of data centre site selection criteria (power, fiber, water, land, zoning) is a strong asset.
• Existing network in Canadian data centre, telecommunications, energy, or government…