Lead Senior Account Manager

Position: Lead Senior Account Manager at D2L
Transform education as a Lead Senior Account Manager with D2L in the Netherlands. Drive account success through strategic renewals, expansions, and executive engagement practices.

In this crucial role, you will utilize 5+ years of account management experience in a SaaS context to oversee renewals and develop account strategies that align with both business and customer objectives. Your skills in forecasting and risk management will help maintain a proactive approach towards client satisfaction, while leading quarterly business reviews captures necessary insights for stakeholders.

Key Responsibilities:

• Manage complete renewals process for assigned clients

• Identify and act on expansion revenue opportunities

• Build strong relationships with executives in client organizations

• Conduct quarterly business reviews to review success metrics

• Develop strategies for account success aligned to customer goals

Requirements:

• 5+ years of experience in account management, SaaS preferred

• Strong communication skills in Dutch, both oral and written

• Proven capability in handling a large portfolio of accounts

• Skilled in account strategy development and execution

• Expertise in monitoring churn risks and implementing solutions

Contribute to impactful transformations in the educational landscape with D2L.
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