Designated Beauty Advisor - Parfums de Marley

The Specialist, Designated Beauty Advisor develops deep, long lasting relationships with customers that lead to an increase in sales, service, and loyalty.
Responsibilities   Consistently deliver extraordinary service to all customers
Exceed all sales and service personal goals and targets
Exceed all sales and service brand goals and targets
Build a loyal personal client base by constantly acquiring new customers, developing existing clients, and retaining loyal clients
Share expert level of product knowledge with entire store selling team
Maintain solid relationships with buyer, vendor, and selling manager
Drive brand sales by identifying key marketing opportunities, event execution, assortment recommendations, and communicate suggestions to store management on a routine basis
Attend all educational sessions offered including product knowledge, vendor, and Holt Renfrew seminars
Perform floor recovery, visual merchandising, price change, and related sales support tasks
Communicate regularly with personal clients through phone, mail, and electronic methods regarding in‑store events, merchandise requests, sales follow‑up, birthdays, etc.
Resolve all customer service issues and partner with selling management on any issues outside of guidelines
Comply with all Health & Safety policies and requirements
Ensure compliance with privacy policies, regulations, and cyber security measures
Perform other duties, as assigned
Qualifications   High school diploma
Proven ability to exceed sales targets
Highly collaborative; working with and through others in a team‑oriented environment
Able to work in a fast‑paced environment that requires a high degree of multi‑tasking with minimal supervision
Able to work a flexible work schedule based on the needs of the customer that includes nights, weekends, and holidays
Minimum of two or more years’ experience in a commission‑based sales environment
Prior retail sales experience as a product specialist in a luxury environment preferred
Entrepreneurial, competitive, self‑confident, and self‑motivated
Fully bilingual in French and English
Measures of Success   Contribution to financial objectives
Individual objectives linked to the achievement of department goals
Feedback from internal and external clients
Compensation  Hiring Range / Échelle salariale à l’embauche: $17.85 - $29.25 per hour. This role is also eligible for commission in addition to base pay. Final compensation will be determined based on the candidate’s unique skills, expertise, individual qualifications, and assessed contributions to the role following the completion of the interview process.
Equal Opportunity Employer  Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees – their diverse backgrounds, abilities, and experiences make our business stronger.

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