Associate Account Manager

About Fresha

The AI-powered OS for beauty, wellness and self-care. Fresha is the AI-powered operating system for the global beauty, wellness and self-care industry, connecting and powering everything from salons and barbers to spas, medspas, fitness studios and health practices. Trusted by millions of consumers and businesses worldwide, Fresha is used by 140,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date.

The company is headquartered in London, United Kingdom, with 15 global offices located across North America, EMEA and APAC.

Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive business software and financial technology solutions. Fresha’s ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management.

The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, Facebook and Google.

As Fresha continues to grow globally, we're looking for an exceptional Associate Account Manager to join our team. You'll work cross-functionally with commercial, marketing, and product teams - owning partner relationships, driving revenue growth, and protecting retention across your portfolio. This role suits someone who thrives in a fast-paced environment, works autonomously, and wants to make a real commercial impact. Professional proficiency in French is considered a strong asset for this position.

• Onboarding Lifecycle: Own all pre-scopes and go-lives to successfully build, launch, and get our partners live on the platform.
• Balance PM & Relationship Management: Drive a 50/50 split between project management (onboarding) and ongoing account management.
• Nurture your Portfolio: Build meaningful, long-term relationships through regular contact and quarterly business reviews (QBRs) with a smaller, curated portfolio of partners.
• Drive Partner Success & Value: Focus heavily on customer success over pure sales; help partners maximize the full value of Fresha, naturally driving monetization and retention.
• Reduce Churn: Maintain a highly organized, consistent contact strategy across your portfolio to keep partners active and engaged post-onboarding.
• Collaborate Broadly: Work cross-functionally with internal teams to ensure a seamless transition from the initial sale through to a successful go-live and beyond.

• 2+ years of experience in Account Management, Implementation, or Customer Success, with a heavy emphasis on onboarding and project management.
• Language
  
  Skills:
  
  Professional proficiency in French (written and spoken) is highly preferred but not a hard requirement.
• Strong Project Management
  
  Skills:
  
  Proven ability to manage pre-scopes, timelines, and technical configurations to get clients live efficiently.
• A Customer Success Mindset: A genuine passion for helping partners succeed and solve problems, rather than just hitting a sales quota (though you will still be eligible for a variable bonus!).
• Impeccable Organization: Ability to manage multiple moving pieces during the go-live phase while maintaining high-touch relationships with existing accounts.
• SaaS or SMB
  
  Experience:
  
  Comfortable working in a high-volume SaaS environment; experience driving commercial outcomes/retention across an SMB book of business is a plus.

• Multi-selling: Experience with selling multiple products at a time.
• CRM: Experience with a CRM; we use Hubspot.

• Work-life balance: 25 days of flexible leave that we encourage you to take.
• Retirement:
  Pension Plan with up to 5.95% employer match and RRSP 3% matching employer contributions.
• Health Insurance:
  Fully covered by Fresha.
• Additional Perks:
  Wellness products/services Perkbox.
• Free Counseling.

At Fresha, we are creating a culture where individuals of all backgrounds feel comfortable.

We want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment.

We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying.

If you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.