Associate Director of Client Success

Lead client engagement strategies at World Education Services (WES) as an Associate Director of Client Success. Drive client retention and account growth while working remotely from Canada.

In this key role, you will manage a portfolio of over 7,000 client accounts and focus on deepening engagement and expanding existing client relationships. You will report directly to the Director of Client Success and Business Development while leading a small team of professionals dedicated to client success and retention.

Key Responsibilities:

• Own performance across a 7,000+ account portfolio

• Develop strategies for client retention and account growth

• Manage portfolio performance and reporting to leadership

• Serve as senior relationship owner for key accounts

• Lead and coach a team for high performance

Requirements:

• Bachelor’s degree in business or related field

• 8+ years in client success or account management

• 3+ years in a leadership role

• Proven ability in managing complex client portfolios

• Strong Salesforce CRM experience

Contribute to making a global impact through client relationship management and strategic growth at WES.
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