Field Service Technician at Miele

Elevate customer service as a Field Service Technician with Miele. Ensure effective consumer interactions, manage appliance challenges, and offer technical expertise in this essential role.

Miele is seeking a technician with at least two years of service experience or appliance repair knowledge. You will collaborate daily with colleagues and management while responding to consumer service challenges. An emphasis on troubleshooting and effective communication is crucial for resolving issues while maintaining strong relationships with third parties.

Key Responsibilities:

• Provide exceptional consumer interaction and support on-site

• Offer feedback and coordinate training for fellow technicians

• Maintain organized van inventory and schedules

• Collaborate with colleagues and provide insights to RSM

• Navigate technical systems efficiently for service resolutions

Requirements:

• Minimum two years of appliance service experience

• Strong communication and problem resolution skills

• Ability to manage and organize service jobs effectively

• Proficient in technical systems used at Miele

• Must support absent RSM when needed

Drive service excellence at Miele through strong troubleshooting and communication skills.
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