Service Training Specialist

Orlando, FL

Marietta GA

Charlotte NC

New Orleans LA

Cleveland OH

Jacksonville FL

Salt Lake City, UT

Ottawa

Albuquerque NM

Minneapolis MN

Mississauga

Trumbull CT

Denver CO

Portland OR

San Francisco CA

Phoenix AZ

Delta

Tampa - FL

Full time

R0664481

Founded in 1910, our mission is to improve the flow of urban life and make our world’s cities better places to live. We are a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Through our innovative solutions, we strive to make people's journeys safe, convenient and reliable.

Our operations in over 60 countries around the world has helped us achieve our position as an innovation and sustainability leader with repeated recognitions by Forbes, Corporate Knights for clean capitalism and others.

Job Title: Service Training Specialist – Technician Experience

Location: Flexible within major cities in North America and Canada. This is a remote position with travel.

• Do you enjoy developing technicians and supervisors?

• Have you spent at least 5 years applying your technical expertise in the elevator industry?

• Have you supervised, led, mentored, or developed elevator technicians in the field?

• Do you understand elevator service operations and technician workflows from both a technical and leadership perspective?

• Are you passionate about operational excellence?

• Do you thrive in an environment where priorities evolve, and training solutions must adapt to business needs?

If you answered YES to all or most of these questions, we have an exciting opportunity for you.

As our Service Training Specialist – Technician Experience , you will leverage your field and leadership experience to develop the next generation of elevator technicians and supervisors. You will plan and conduct training programs covering service, maintenance, repair methods, and operational processes.

Working closely with Service Operations, you will identify competency gaps, develop targeted learning solutions, and help ensure technicians and supervisors have the skills required to effectively perform their work.

• Minimum 5 years of hands‑on elevator industry experience.

• Demonstrated experience mentoring, coaching, training, or developing elevator personnel.

• Strong service operations knowledge with demonstrated technical troubleshooting expertise.

• Strong understanding of elevator industry workflows, field processes, tools, and digital applications.

• Proven ability to influence and develop technicians through formal or informal leadership.

• Excellent presentation, facilitation, communication, and stakeholder management skills.

• Experience as a Service Supervisor, Service Manager, Repair Supervisor, Construction Supervisor, Lead Mechanic, Adjuster, Technical Support Specialist, Field Trainer, or similar elevator industry role.

• Experience delivering technical training in classroom, virtual, field, or on‑the‑job environments.

• Experience developing training materials, job aids, assessments, procedures, or learning programs.

• Experience working in a unionized environment.

• Demonstrated passion for safety, quality, technician and supervisor development, and continuous improvement.

• Plan and conduct technical training programs for technicians covering both new and existing service methods.

• Collaborate with Service Operations leaders and field management teams to identify competency development needs.

• Develop and localize training programs to support regional business needs.

• Utilize field leadership experience to ensure training content reflects real‑world technician challenges and best practices.

• Support competency assessments, certification…