Service Manager - Power Generation & Field Service

Service Manager – Power Generation & Field Service

$100,000–$130,000 per year, based on experience

Full-Time | Primarily Office-Based | Field Travel as Required

Join a growing Canadian power-systems company at an important stage of its expansion.

This is an opportunity to shape and strengthen a developing service operation rather than inherit a rigid corporate structure. The company is small enough for the Service Manager to influence decisions and see the direct impact of their work, while being supported by a larger industrial organization with ambitious growth plans.

You will lead technicians, improve the customer experience and establish the systems required to support continued growth across British Columbia and other markets.

The Service Manager will lead the day-to-day operation of the company’s technical field-service function.

This position combines technician leadership, workload planning, customer communication, warranty and repair coordination, technical guidance, documentation, safety and service performance.

The successful candidate must possess enough mechanical and electrical knowledge to support technicians, assess service issues and coordinate the appropriate response. They do not necessarily need to be the organization’s most advanced generator technician.

• Provide day-to-day leadership and support to field-service technicians.
• Assign work based on customer priorities, technician availability and technical requirements.
• Coach technicians, address performance concerns and support ongoing development.
• Assist with recruiting, onboarding and retaining qualified technical employees.
• Ensure technicians have the tools, parts, information and support required to work safely and effectively.

• Schedule preventive maintenance, troubleshooting, repairs, commissioning, warranty work and emergency service.
• Balance planned assignments with urgent customer requirements and changing field conditions.
• Coordinate technician travel, site access, equipment, parts and other job requirements.
• Monitor assignments from the initial service request through completion and customer follow-up.
• Work with engineering, production, projects and sales to coordinate service requirements.

• Help technicians assess generator, engine, electrical, controls and ATS-related issues.
• Guide troubleshooting and determine when additional support is required from engineering, an OEM or another specialist.
• Manage customer concerns, technical escalations and changing service expectations.
• Coordinate warranty inspections, claims, repairs and replacement parts.
• Identify recurring equipment problems and recommend improvements to training, procedures or documentation.

• Review service reports, timesheets, expenses, warranty records and job documentation.
• Monitor response times, job progress, service quality, cost and customer satisfaction.
• Develop and improve preventive-maintenance programs, service procedures and checklists.
• Reduce callbacks, recurring failures and avoidable service delays.
• Establish the processes and performance measures required to scale the service department.

We are looking for candidates who can demonstrate:

• Leadership experience within a technical field-service, maintenance or equipment-support environment.
• Experience supervising, scheduling or coordinating mobile technicians.
• Strong mechanical and electrical understanding of industrial or commercial equipment.
• Sound technical judgment and the ability to coordinate effective troubleshooting.
• Experience managing customer concerns, urgent service requirements…