Junior Level 2 Service Technician

Position: Junior Level 2 Service Technician Island
At DSL, we represent world-class brand partners Taylor, Henny Penny & Franke Coffee Systems, DSL is the largest Canadian supplier of premium food service equipment, and the exclusive factory-authorized service provider for the equipment we sell.
At our core, we believe in doing right by our customers, finding the best solutions to fit their needs, being creative and innovative, working hard, and having fun along the way.
Why Join Our Team?
Competitive wage & health benefits
Health Spending Account (Flex Spending Account or Health Spending Account)
* Strong company culture & core values
RRSP matching program
* Education support, factory, & in-house training to ensure success
Opportunity for advancement
Travel opportunities in Western Canada
Work primarily indoors
Smartphone, uniform, specialty tools, & company vehicle provided for business use

* Applicable once eligibility requirements are met
Position Summary  As a Service Technician at DSL, you will be responsible for maintaining an extremely high level of customer service and professionalism while repairing and maintaining food service equipment, ensuring the customer’s equipment is up and running. DSL supplies every technician with the most up to date technology in the industry, including smartphones and operating on cutting edge cloud-based software.

With over 100 employees and 4 offices across 4 provinces, and over 100 years of experience, DSL can offer a career that is stable, challenging, and rewarding.

What you’ll do:

Installing, maintaining, repairing and testing a variety of specialty food service equipment, including frozen carbonated beverage (FCB) units, soft serve machines, super automatic espresso machines, fryers, combi ovens and clamshell grills
Interacting with our customers and ensuring that their concerns are appropriately addressed in a professional and courteous manner
Responding quickly and efficiently to service calls
Providing customers with telephone support for troubleshooting
Assessing and completing repairs quickly, efficiently, and accurately
Effectively handling service requests and work orders on DSL’s Android app
Maintaining an orderly and accurate parts inventory in your personal DSL vehicle
Training other technicians on preventative maintenance and service procedures
Responding to on-call service emergencies on select evenings and weekends

What you’ll need:

Experience in a technical role with a high level of customer interaction is preferred
Experience working in refrigeration, appliance repair, mechanical or electrical fields is beneficial, especially if related to Taylor, Franke Coffee or Henny Penny equipment or equivalent product lines (i.e. Rational, Blodget, Garland, Bunn, Cornelius, FBD, Electro freeze, or Stoelting)
Must possess excellent customer service skills, with the ability to ask probing questions and understand and resolve customer concerns
Must be smartphone and tablet literate, with the ability to learn and navigate new software quickly
Meticulous and detail-oriented
Must be able to communicate effectively in English, both written and verbal. Any second language an asset
Travel Requirements:
Valid Class 5 driver’s license
Local travel is required daily, with occasional travel throughout various nearby communities and towns. Company vehicles and gas card are supplied by DSL
Extended travel may be required. Normally 2-3 days in length, these trips will include a travel allowance for food and lodging.