Workplace Experience Coordinator

Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely.

We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.

Summary:

We are looking to hire a Workplace Experience Coordinator to join our Workplace Experience team. This position is open to candidates based in Burnaby and is required to be in-office Monday-Friday.

Who You Are

The Burnaby Workplace Experience Coordinator is the on-the-ground anchor for all day-to-day workplace experience operations in the Burnaby hub. You are highly organized, proactive, and service-oriented, with a natural ability to connect with people and anticipate needs. This role will appeal to someone who thrives in a fast-paced, in-office environment, takes pride in creating a welcoming and well-run workplace, and enjoys being a trusted point of contact for employees, guests, and partners.

You bring energy, professionalism, and attention to detail, and you're excited to grow your skills within a collaborative, people-first team.

What Your Team Does

This role reports directly to the Burnaby Office Manager and is part of the global Workplace Experience (WX) team. The WX team works closely to manage Clio spaces, design solutions for facility concerns, learn and share knowledge, and create a unique workplace experience for all. In addition, the WX team provides operational support to employee events and People programs, working collaboratively with the People department functions and cross-functional teams.

What You'll Work On

* Front office management and reception, including visitor and employee sign-in and access systems, mail management, and all other shipping/receiving

* Orienting employees and guests to the space through conducting site tours and way finding

* Maintenance of office space, ensuring they are well-stocked, clean, and welcoming; including light cleaning of communal spaces

* Identify facility deficiencies, coordinate repairs, and track deficiency status

* Support in regular facility inspections, keeping up-to-date facility inspection records, and coordination with building services for repairs and maintenance

* Assist with planning, coordination, and communication of internal and external events, including company meetings, monthly mixers, holiday parties, and team socials/on-site

* Collaborate with cross-functional teams, including People, IT, and OCEO, to ensure workplace policies and programs are executed and aligned with business objectives

* Regular facility inspections to ensure all mechanical, electrical, and structural systems are operational

* Support the physical security of Clio's office ensuring secured systems are operational, site access badges are managed, and liaising IT/Security team as needed

* Assist with OH&S program coordination, including maintenance of OH&S records

* Assist with workplace technology systems, including AV equipment, and video conferencing systems

* Liaise with vendors for F&B, socials, and office supplies

* Tracking and processing workplace experience expenses through internal software programs

* Collect and upkeep data to measure the effectiveness of workplace experience programs

What You'll Bring

* 1-3 years of experience in office coordination, workplace experience, facilities, hospitality, and operations

* Strong organizational and time-management skills, with the ability to manage and prioritize multiple tasks in a fast-paced environment

* Excellent communication and interpersonal skills, with a service-oriented and professional approach

* Comfortable working onsite and being a visible point of contact for employees, guests, and vendors

* Ability to identify issues proactively, follow through on solutions, and escalate appropriately

* Experience using workplace tools and systems (Google stack, Slack, ticketing systems, expense tools, or similar)

* A high level of attention to detail and pride in creating welcoming, well-run spaces

* Demonstrate a keen interest in improving your craft by using AI

Bonus Points

* Previous experience in a tech, startup, or high-growth company environment

* Familiarity with access control control systems, visitor management tools, or AV/meeting room technology

* Exposure to workplace safety programs or compliance documentation

* Experience in supporting events or on-site activations

* First Aid certification (or willingness to obtain)

This is a new role.

What you will find here:

Compensation is one of the main components of Clio's Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.

Some highlights of our Total Rewards program include:

* Competitive, equitable salary with top-tier health benefits, dental, and vision insurance

* Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto,…