Branch Administrator

Overview

Responsible for overseeing administrative operations for multiple crane service branches within a centralized region. Ensures effective communication and coordination among personnel across three locations in Vancouver, WA;
Spokane, WA; and Pueblo West, CO.

• Base Pay $55,000.00 - $68,000.00 / Year
• Employee Type Non-Exempt FT
• Required Degree High school
• Travel 5%
• Manage Others No

• Oversee the day-to-day administrative operations of the crane service branch
• Organize office operations and procedures such as typing, flow of correspondence, filing, and other operational duties; evaluate office production and revise procedures to improve efficiency of workflow
• Responsible for answering the incoming phones, monitoring departmental email inboxes and ensuring that messages are properly routed; actively work to address customer issues, even in the absence of key personnel
• Responsible for processing completed service invoices and parts sales invoices
• Responsible for financial reporting as specified
• Responsible for preparing timesheet coding and timesheet tracking including billing hours; process orders for all necessary equipment and supplies; order within budgetary guidelines and maintain office supplies
• Account for administrative budget and provide reports to management as requested
• Maintain acceptable DSO levels
• Responsible for completing job closings on a monthly basis; any questionable closing should be brought to the attention of the Service Manager for final review
• Assist Service Writers by sending completed inspection reports to customers
• Send completed invoices to customers
• Work with the training department to ensure all department personnel are maintaining required training and are up to date on needed certifications
• File and retrieve branch documents, records, and reports
• Participate and contribute to all departmental meetings
• Maintain work area, equipment, and tools in a clean and organized manner; follow all Safety Guidelines
• Other duties as assigned

• At least 2 years in an administrative role, equivalent military experience, or the equivalent combination of education and experience is required
• Willingness to learn and stay educated in the crane industry; as cranes become increasingly sophisticated, internal and external communications must keep pace
• Valid driver’s license in good standing that meets company requirements
• Light Lifting/Pulling (max 25 lbs.) is generally a part of this type of work and because of the nature of the duties
• Administrator schedule is 40 hours per week but must have the ability to work varied hours to include occasional overtime
• Requires solid written and verbal communication skills
• Demonstrates organizational and communication skills
• Strong analytical, conceptual and planning skills are required
• Excellent math skills and overall PC literacy (Microsoft Office) are required
• Must be detail oriented, self-motivated and disciplined with the ability to multi-task
• Must successfully complete a criminal background check, drug screen and E-verify
• A high school diploma or GED required; some college preferred

The Mazzella Way Mazzella is a family owned company that puts people first. With over 1300 employees and 60 locations we are the humble leaders in the industry. We offer market competitive compensation and a wide range of benefits, including paid time off, affordable and comprehensive health insurance, dental, vision, 401(k) with company match, life insurance, and disability insurance.

Why Team Members join Mazzella:

Team-oriented environment;
Work-life balance;
Growth and development opportunities including a lifelong learning career path;
Humble, Hungry, Smart culture;
Market competitive salaries;
Free virtual doctor visits with $0 copay (Teledoc);
Tuition reimbursement.

Mazzella Core Values: Safe - personal commitment to all stakeholder’s well-being; purposeful control of risk. Lifelong Learner – routinely acquire new skills and capabilities that bring value. Humble – lack excessive ego or concerns about status; emphasize the team over self. Hungry – always looking for more, self-motivated, and diligent; do more than to just get by, committed. Smart – common sense about people, good judgment, and intuition around their impact on group dynamic.