Branch Administrator Hybrid

About Northwest Landscape Services

Northwest Landscape Services is part of Monarch Landscape Companies, a leading network of landscape brands across the U.S.

We proudly serve clients throughout Oregon and Washington and deliver reliable, high-quality landscape maintenance and construction services. At Northwest Landscape, your achievements determine your rewards, your abilities define your success, and your professionalism leads to autonomy!

Branch Administrator

Responsible for the accurate and timely execution of administrative functions. Serve as first point of contact for client inquiries and requests, and track issues to resolution. Provide general administrative duties in support of an outstanding client service experience.

• Education:
  
  High School diploma or equivalent
• Experience:
  
  2-4 years related work experience
• License or Certification:
  Valid Driver’s License

• Bi-lingual English/Spanish preferred, including ability to read, interpret and translate documents and make verbal presentations
• Strong internal and external customer service
• Ability to demonstrate a positive professional demeanor and contribute to a culture of excellence
• Effective oral and written communication
• Ability to speak effectively before employees individually or in a group setting
• Proven track record of very high attention to detail and organization
• Proven ability to work within time constraints with limited supervision
• Ability to prioritize workload and change direction quickly depending on deadlines
• Ability to adjust to changing priorities and handle multiple tasks simultaneously, with attention to detail
• Basic to intermediate understanding of the Microsoft Office Suite, CRM and ERP systems
• Ability to define problems, collect data, establish facts and draw valid conclusions
• Ability to read, write and comprehend English

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Constantly required to talk, hear, see, sit, stand and walk
• Must be able to see at close vision, distant vision, peripherally, have depth perception and have the ability to adjust focus
• Frequent use of hands to manipulate, handle or feel objects, tools or controls
• Occasionally required to lift and/or move up to 25 pounds

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

• Constantly required to use computer-based systems
• Frequently sits for long periods of time in an office environment

• Promptly and professionally answer client customer service line; determine nature of client requests, enter into ERP, assign to appropriate department/manager, and track to completion
• Regular and timely follow up on client requests with operations
• Basic proposal creation
• Create and send seasonal proposals to clients
• Accurately prepare bids for common, straightforward landscape value added services
• Analyze reports and job data for discrepancies or issues and share findings with ROM
• Process and review accepted work orders for accuracy of billing and description information into ERP and accounting system
• Timely and accurate processing of non-recurring accounts receivable invoicing as needed

• Assist with office operations, workflow and procedures
• Monitor the inventory of, and requests for office supplies/PPE and complete online ordering
• Manage project-based work, follow-up, and report results
• Keep management informed by reviewing and analyzing special reports, compiling information and identifying trends
• Responsible for complying with and meeting all company driven deadlines
• Maintain and protect sensitive company data by adhering to internal security controls
• Purchase order management
• Timecard entry

• Have a working knowledge of the company Employee Handbook and be able to answer general questions from employees
• Time entry, payroll validation, missed and final pay coordination
• Assist with annual open enrollment and HR initiatives
• Assist in on-boarding, orientation and off-boarding of employees
• Assist with recruitment of field personnel
• IT liaison for staff equipment and technology needs
• Maintain a good understanding of local unions
• Assist with background checks
• Assist with safety training and record retention
• Assist with audits
• Maintain records and report incidents and injuries including workers compensation claims
• Other duties as assigned

At Monarch, we strive to deliver a Total Rewards package that will attract, engage, and retain top talent. Elements of our Total Rewards package include…