Temporary Telephone Operator

Overview

It may sound cliche, but it is true. A career taking care of cancer patients is a calling for most of us. It's much more than a job. Each of us has a unique story that brought us to Compass Oncology, but those stories usually share common themes of care, compassion, and commitment. No matter the role each Compass team member serves in, the goal is the same: to provide the best care possible for every one of our patients.

We're hiring a Telephone Operator who will work out of Vancouver, WA. In this role, you'll support our clinics by serving as the first point of contact for our patients. While prior experience with a switchboard, receptionist duties, or administrative work is a plus, what matters most is your commitment to caring for patients and delivering exceptional customer service. At Compass, we do important work every day- and we'd love for you to be part of our team.

• Scope:
  Under direct supervision, responsible for a full range of telephone switchboard duties, including triaging calls and relaying messages. Assists with clerical duties as required. Serves as a liaison between patients and medical staff. Supports and adheres to the US Oncology Compliance Program, including the Code of Ethics and Business Standards.
• Employment Type:
  
  Full‑Time, 3–6 month contract
• Schedule:
  
  Monday – Friday
• Location:
  
  Vancouver, WA
• Salary Range: $17.40–$25.22 per hour
• Final offer amounts determined by a review of the candidate's applicable experience and qualifications, as well as internal employee equity considerations.

• Courteously and efficiently answer all incoming calls and connect callers with the correct extension.
• Takes and relays messages accurately and in a timely manner.
• Responds to emergency and urgent calls from patients in a timely manner, directing callers immediately to clinical staff as necessary.
• Performs operator functions including triaging calls, connecting and transferring calls, setting up conference calls, instructing users on telephone procedures, and reporting telephone and equipment malfunctions to the appropriate party.
• Provides a pleasant and helpful phone contact for callers.
• Responsible for opening and closing the switchboard.
• Responsible for the in-house paging system.
• Performs clerical duties as assigned to maintain workflow in the department.

• Education:
  
  High school diploma or equivalent required.
• Experience/Training:
  Position is entry level and requires 0–3 years of related experience, preferably in a medical setting.