Field Operations Supervisor -Vancouver, WA

Field Operations Supervisor Responsibilities

• Oversee selection, hiring, and career development of all field technicians
• Establish and maintain a standard for equipping technicians with tools and test sets
• Manage company tools and test set inventory and quickly address loss issues
• Develop a supporting training and skills development curriculum for new hires and existing employees, keeping it current
• Manage workplace safety and provide safety training to employees as required
• Manage productivity and quality of work down to the individual employee level
• Ensure all technicians exhibit a customer‑friendly attitude promoting Metro Net’s commitment “to serve with passion” and delivering an excellent customer experience
• Monitor quality control of installation work – conduct on‑site QC surveys for compliance with Metro Net installation standards and track QC compliance of individual technicians, generating monthly compliance reports
• Resolve customer complaints – investigate service and damage complaints and take appropriate action to resolve the complaint
• Procure and coordinate installation activities of contractors as needed to meet workflow requirements
• Develop and maintain a district out‑of‑hours call‑out schedule
• Support the video engineering and facilities engineering departments with planning and maintenance functions for hub sites
• Assist the video and network engineering teams with planning of all Metro Net hub sites in terms of advising their location, size, exterior appearance, and internal layout
• Support monitoring and maintenance of all hub site electronics and peripheral systems
• Assist with troubleshooting equipment failures and service‑affecting problems
• Rapidly respond to any security or equipment alarms
• Support Outside Plant with repair and maintenance activities
• Work with OSP manager to develop OSP preventative maintenance routines to minimize potential outages
• Provide assistance with OSP repair and restoration activities
• Review all underground plant locate requests for Metro Net facilities and ensure accurate locating of subject facilities completed promptly
• Ensure OSHA, NESC, NEC, and Metro Net safety regulations and precautions are followed for all work activities
• Keep up‑to‑date with FCC and other regulatory requirements and standards
• Support storefront manager with local utility relations
• May be required to follow other job‑related instructions and perform other duties as requested, subject to all applicable state and federal laws

• Knowledge of cable franchise management
• Knowledge of economic development
• Proven outside plant construction knowledge
• Prior hands‑on experience with installation and maintenance of customer internal wire
• Ability to use a spectrum analyzer, OTDR, and other fault diagnosis tools to support field personnel in 2nd tier technical support circumstances
• Ability to use Microsoft Word, Excel, and Power Point
• Naturally model respect for others by listening well, encouraging others, and promptly returning phone calls and e‑mails
• Ability to keep commitments to customers, suppliers, and other team members
• Orientation toward problem solving with facts and a drive for common goals and priorities to leverage diversity of opinion

• Public safety relations
• Provide the leadership, policies, and systems necessary to encourage individual employee performance accountability for the following:
• Manage personal and vehicle safety
• Provide productivity and work quality
• Maintain punctual attendance

Recognized as one of the Best Places to Work, we offer a competitive total compensation package, including 80% of medical premiums paid by the company, company‑paid disability and life insurance, and a 401(k) company match with immediate vesting. Plus, enjoy discounted services within our coverage areas and thrive in a locally owned, friendly, and fun atmosphere.

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Metro Net is an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of sexual orientation, gender identity, race, gender, religion, age, national origin, color, disability, or veteran status. EOE/Minority/Female/Disabled/Veteran

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.