Customer Service Manager

HIRING! Customer Service Lead
- Part Sales

The Customer Service Lead will oversee and manage our field service technicians and parts sales team. This role is critical in ensuring the delivery of high-quality service and customer satisfaction and strengthening aftermarket parts and services. The ideal candidate will have a strong background in customer service and sales for an OEM and a proven track record of leadership and success in similar roles.

Key Responsibilities and Duties

+ Lead, mentor, and develop the field service technicians and parts sales team

+ Ensure the highest level of customer satisfaction by overseeing the customer support and service processes.

+ Effective direct contact with customers before, during, and after sales, as well as with all personnel involved

+ Drive parts sales, retrofits and rebuild initiatives and strategies to achieve sales targets.

+ Review estimates and proposal to ensure they meet margin objectives

+ Streamline and optimize service delivery processes to enhance efficiency and effectiveness.

+ Implement KPI's to measure and report performances on a department and individual level.

Additional

Skills & Qualifications

+ Experience in Customer Satisfaction, Customer Service Management, and Customer Support

+ Proven leadership and team management experience

+ Strong Analytical Skills to review and interpret customer feedback and operational data

+ Exceptional Communication skills, including verbal and written, to interact effectively with customers and internal teams

+ Strong financial acumen, including Costing and Estimating.

+ Excellent communication, negotiation, and organizational skills.

+ Proficiency using CRM software and ERP systems.

Job Type & Location

This is a Permanent position based out of Vancouver, WA.

Pay and Benefits

The pay range for this position is $90000.00 - $115000.00/yr.

Vacation: 3 weeks Sick Time: 5 days

Employee Benefits:

Medical, Dental, Vision, Life Insurance Retirement Plan:
Employee contributed 401(k) and Profit Sharing

Workplace Type

This is a fully onsite position in Vancouver,WA.

Final date to receive applications

This position is anticipated to close on Jul 1, 2026.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence.

With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a Clearly Rated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarter (%20astoncarter)  for other accommodation options.

San Francisco Fair Chance Ordinance:
Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI):
We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.