Learning and Development Manager

The Manager of Learning and Development is responsible for contributing to the enterprise learning strategy and driving a culture of continuous development, aligning learning initiatives with business goals for a publicly traded, multi-state, multi-employer organization. Responsibilities include oversight of onboarding, analyzing and closing skill gaps, writing curriculum, and evaluating program effectiveness using data, learner feedback and business KPIs across multiple platforms.

This role partners with executive and functional leaders to manage governance and vendor relationships and to ensure learning solutions are scalable, compliant and measurable.

This position reports to the Director of Human Resources.

• Content Development: Design and implement organization-wide training strategies that support long-term business goals, improve performance, and build critical capabilities across the enterprise. Establish multi-year roadmaps and metrics aligned to business priorities.
• Program Design & Delivery: Oversee the development of onboarding, technical skills training, best practice sharing and leadership programs that reduce time-to-productivity and enable consistent execution. Serve as a consultative partner to leaders by diagnosing needs and recommending learning solutions. Coordinate and facilitate learning for employees at all levels using adult learning principles and inclusive design practices. Partner with HR and Product leaders to develop relevant content for employee training and engagement and for product evolution.
  
  Lead change management and communications to drive adoption.
• Leadership & Talent Development: Develop high-potential talent and drive employee engagement through leadership development, coaching, and career pathways. Supervise an Instructional Designer and an LMS Specialist; set clear goals, develop team capability, and ensure high-quality, on-time delivery.
• Performance Evaluation: Analyze the effectiveness of training programs and ensure learning initiatives close skill gaps by defining outcomes, assessment methods, and leading indicators. Develop and evaluate annual roadmaps for activities related to the learning environment and provide regular reporting on impact, utilization, and ROI. Evaluate instructor performance and provide recommendations for continuous improvement on content based on data, feedback, and business results.
• Technology & Budgeting: Collaborate on budgeting, negotiate with vendors, and utilize learning management systems (LMS) to scale efficiently while improving the learner experience. Provide input and priority assessment ratings on system enhancements; establish standards for content, data, and reporting, and leverage analytics to guide decisions.
• Other duties, projects and responsibilities as assigned.

• Strong leadership, strategic thinking and proficiency in learning technologies (including LMS optimization, analytics, and digital learning modalities)
• Ability to operationalize concepts with true business acumen, translating strategy into scalable programs, governance, and measurable execution
• Knowledge of business and management principles involved in strategic planning and resource allocation; ability to manage others, set priorities, and align resources to the highest-value work
• Understand economic environment and effect on business; ability to adjust capability priorities based on business risk, growth, and operational needs
• Drive results and contribute to the L&D vision
• Results oriented, highly ethical and dependable with strong ownership, sound judgment, and a bias for action
• Experience leading a team, managing vendors and collaborating with others; strong cross‑functional influence, vendor selection/contract management, and stakeholder partnership
• Ability to modify training content and priorities with changing business needs; excel in ambiguity, prioritization, and change leadership across multiple initiatives
• Demonstrated fluency of ideas; systems thinking with the ability to synthesize inputs, innovate, and make clear recommendations, using data-informed decision-making to define metrics and turn insights into…