Manager – Aftermarket Sales & Service | Customer Experience & Service Operations | Industrial

Lead the Team Behind the Customer Experience

Up to 25% Travel

At Columbia Okura, we don't just build industry leading robotic palletizing systems, we build lasting customer relationships.

We're looking for an experienced leader to oversee our Aftermarket Sales & Service organization, including Field Service, Technical Support, Parts Sales, and Retrofit Solutions. This role is ideal for someone who enjoys developing high performing teams, improving operations, and creating exceptional customer experiences that drive long term loyalty.

If you're energized by leading people, solving challenges, and helping customers succeed, we'd love to hear from you.

As the Manager – Aftermarket Sales & Service, you'll lead the people, processes, and strategy that support our customers long after their equipment is installed.

You'll:

• Lead Field Service, Technical Support, Parts Sales, Retrofit Solutions, and Preventative Maintenance programs.
• Develop and coach a high performing team of field technicians and customer support professionals.
• Champion a customer first culture that delivers responsive, high quality service.
• Drive aftermarket growth through parts sales, retrofit opportunities, and service agreements.
• Partner with Engineering, Manufacturing, Sales, and Operations to continuously improve the customer experience.
• Use customer feedback and performance metrics to identify opportunities for improvement.
• Manage departmental budgets, staffing, and overall operational performance.

We're looking for a leader with experience in industrial equipment, automation, manufacturing, or technical service organizations who enjoys building teams and strengthening customer relationships.

Qualifications include:

• 5+ years of leadership experience in aftermarket service, technical support, customer service, or related operations.
• Experience leading service technicians or customer facing teams.
• Strong leadership, communication, and coaching skills.
• Proven ability to improve customer satisfaction and operational performance.
• Experience managing budgets and business performance.
• Background in industrial automation, robotics, capital equipment, material handling, packaging equipment, or manufacturing is highly preferred.
• Engineering or Business degree (or equivalent experience).

As part of Columbia Machine, Inc., Columbia Okura is a recognized leader in robotic palletizing and end of line automation. We combine the stability of a privately held global manufacturer with the innovation and agility of a growing automation business.

In this role, you'll have the opportunity to:

• Lead an experienced and talented team.
• Influence the future of our aftermarket business.
• Drive continuous improvement across the customer experience.
• Work with innovative automation technology serving customers across North America.
• Make a meaningful impact in a company that values collaboration, innovation, and long term partnerships.

If you're passionate about leading people, delivering outstanding customer support, and helping customers get the most from their investment, we'd love to hear from you.