Director, Business Analytics & Operations
Listed on 2026-08-02
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Business
Business Analyst, Business Intelligence, Corporate Strategy, Change Management
About the Role:
Wiley Research is executing a three-year transformation — from its strong publishing foundation through a connected intelligence layer to essential research infrastructure. The Business Management & Strategic Programs (BMSP) team is the connective tissue between the EVP's strategic agenda and the day-to-day work of the Research business. The Director, Business Analytics & Operations is the operating and analytical engine that keeps this ambition on track.
This role combines two critical capabilities: the disciplined operating-rhythm and executive-support functions of a business operations leader, and the data and analytics leadership needed to instrument a growth strategy in a complex and matrixed organization. The Director partners directly with the VP, Business Management & Strategic Programs and the EVPand GM, Research to translate strategic direction into structured execution, and builds the analytical foundation —dashboards, KPI frameworks, pipeline intelligence, financial governance — without which no data-led growth model can scale.
The ideal candidate has operated at the intersection of business operations and data analytics in a large, matrixed organization, has supported P&L-owning senior leaders, and brings the credibility to act as a trusted proxy across functions. This is an execution-oriented role with visibility and consequence.
Business Operations & Executive Operating Rhythm Design and own the operating cadence for the EVP and GM, Research and its Business Management & Strategic Programs team. This will include weekly team meetings, executive meetings, monthly business reviews, and board reporting cycles — ensuring every session is decision-ready and action-tracked.
- Serve as a senior operating partner and trusted advisor to the VP; act as a credible proxy in cross[1]functional forums where the VP's perspective needs representation.
- Drive accountability across the Business Management & Strategic Programs team: maintain a central initiative register, track commitments, surface blockers, and ensure follow-through on strategic work streams.
- Lead high-priority special projects on behalf of the VP, including those involving operating model design, cross[1]functional alignment, and transformation sequencing.
- Prepare and quality-control executive-facing materials — board deck inputs, Research Leadership Team briefings, and EVP talking points — owning the narrative architecture that keeps the team's communications coherent across audiences.
Business Analytics & Performance Intelligence Stand up and own the Business Analytics function for the Business Management & Strategic Programs team.
- Define, instrument, and maintain the core KPI set across the four strategic bets and enabling tracks; replace retrospective Q reporting with a forward-looking pipeline accountability mechanism.
- Build integrated executive dashboards combining pipeline, revenue, commercial signals, and operational performance data; ensure senior leaders have decision-ready visibility at all times.
- Apply advanced analytical tools and techniques to complex business questions — modeling revenue scenarios, identifying behavioral signals, and quantifying the impact of strategic choices with clarity and speed.
- Partner with Technology & Operations and AI & Data Analytics teams to ensure data quality, governance, and infrastructure are fit for purpose; influence roadmap decisions where gaps exist.
- Leverage AI-augmented approaches to drive efficiency in analytics and reporting workflows — reducing preparation time, improving data integrity, and enabling faster leadership decisions.
Cross-Functional Program Leadership Lead a defined portfolio of cross-functional programs where the Business Management & Strategic Programs team provides connective tissue — defining scope, assembling working teams, tracking milestones, and surfacing blockers.
- Interface with Technology & Operations, AI & Data Analytics, Legal, and Finance on behalf of the VP and EVP/GM aligning resources, resolving dependencies, and ensuring delivery visibility without duplicating existing PMO ownership.
- Coach Research leadership team…
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