Product Manager, Print Service

Product Manager, Print as a Service Description
- Product Manager, Print as a Service

HP has committed to a strategic pivot to a “service-first” approach to products/solutions with the aim of delivering higher customer value in novel ways. Our Consumer Services and Solutions (CSS) organization is charged with creating, incubating, delivering, and managing innovative new service businesses and business models. As a product leader in CSS, you will spearhead the development and delivery of print-as-a-service, transforming the way consumers and small businesses utilize print and fundamentally changing the relationships they have with HP.

You will orchestrate the discovery and socialization of market requirements, drive the development of the service and its extensions, and be accountable for their market success. We are agents for change within HP. For this role, we are seeking a strong product innovator who is entrepreneurial at their core, exhibiting a deep curiosity, an agile mindset, and a strong passion for using technology to create frictionless customer experiences  you are visionary, quick to embrace new technologies, champion modern AI and modern software development processes, have worked in continuous delivery/continuous integration environments, and have demonstrated the ability to collaborate with internal and external partners to incorporate capabilities that will accelerate the uniqueness of novel solutions, we’d love to hear from you.

As a CSS Product Leader, You… Possess an entrepreneurial mindset and are passionate about creating great products and customer experiences Inspire others around a shared vision and effectively influence across organizations, even without direct authority Understand customer needs, competitive dynamics, and how to create compelling value propositions Thrive in ambiguous environments, independently identifying opportunities, defining problems, and developing solutions Use data, experimentation, and customer insights to make informed decisions and continuously improve outcomes Balance customer needs, business objectives, and technical constraints to make effective tradeoff decisions Demonstrate strong ownership and bias for action, overcoming obstacles and driving initiatives to completion

• Manage the end-to-end product lifecycle from ideation and discovery through launch, scale, and optimization
• Drive deep customer understanding through research, analytics, and direct engagement
• Develop business cases and investment recommendations for new products and services
• Partner with cross-functional team members toward the successful realization of the vision. Includes R&D, Design, Marketing, Region, Ops, Channel Partners, Legal, Finance, IT, retail partners, and others
• Maintain a relentless focus on customer experience, leveraging data-based decision making through partnerships with web analytics, business intelligence, and market research teams
• Own and track key business outcomes, including customer adoption, engagement, retention, revenue growth, and profitability
• Champion experimentation and continuous learning, leveraging AI and modern software practices to accelerate innovation
• Quickly learn unfamiliar domains and convert complex information into actionable decisions
• Quickly learn unfamiliar domains and synthesize complex technical, customer, and business inputs into actionable decisions

• Experience in product management, strategy, business operations, consulting, entrepreneurship, or related disciplines.
• Equivalent experience considered.
• Demonstrated ability to solve complex problems, influence stakeholders, and deliver measurable results.
• Experience building customer-facing products, services,…