Loan Sales Specialist

Bilingual - Spanish

• Effectively multitask and adapt to the dynamic demands of the role, ensuring timely and efficient service
• Exceed customer expectations through ease, empathy and encouragement, delivering results related to individual and branch goals
• Develop new connections and maintain ones by engaging customers throughout the loan process and life cycle, presenting tailored solutions based on customer needs
• Manage the life cycle of loans, including collections activities while maintaining compliance with all relevant laws and regulations
• Engage with customers and other departments through multiple technological channels, including phone, email, chat and in-house systems
• Exhibit passion for achievement, bringing an internal drive to succeed and a goal‑oriented attitude
• Clearly educate and inform customers on optional insurance products, ensuring a thorough understanding of the loans, terms and options

• High School Diploma or GED

• Sales, Collections or Customer Service experience
• Bilingual - Spanish

Location:

On site

Schedule:

Monday‑Friday during standard business hours, with some extended hours during the week as needed which may include Saturday.

Target base salary range is $19.00‑$22.00, based on skills and work experience. Additional compensation is available through a competitive program based on individual and company performance.

• Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurance
• Up to 4% matching 401(k)
• Employee Stock Purchase Plan (10% share discount)
• Tuition reimbursement
• Paid time off (15 days’ vacation per year, prorated based on start date)
• Paid sick leave as determined by state or local ordinance (prorated based on start date)
• 11 paid holidays (4 floating holidays, prorated based on start date)
• Paid volunteer time (3 days per year, prorated based on start date)