Screen Printing Tech Support Specialist

Ryonet is seeking a Customer Support & Technical Support Specialist who is passionate about helping customers succeed. This role combines excellent customer service with hands‑on technical troubleshooting to support customers across Ryonet’s products, equipment, and services. The ideal candidate is a strong communicator, problem solver, and team player who enjoys working directly with customers in a fast‑paced environment.

This position serves as a key point of contact for customers needing assistance with orders, products, equipment setup, troubleshooting, and general technical guidance.

Customer Support

• Respond to customer inquiries via phone, email, chat, and ticketing systems in a timely and professional manner
• Provide exceptional customer service by identifying customer needs and offering effective solutions
• Process and track customer orders, returns, exchanges, and warranty claims
• Maintain accurate customer records and case documentation
• Assist customers with product recommendations and usage guidance
• Collaborate with internal departments including sales, warehouse, and production teams to resolve customer concerns

Technical Support

• Troubleshoot technical issues related to screen printing supplies, equipment, software, and related products
• Guide customers through setup, operation, maintenance, and repair procedures
• Diagnose issues remotely and elevate complex cases when necessary
• Create and maintain support documentation, FAQs, and troubleshooting resources
• Stay current on Ryonet products, equipment updates, and industry best practices
• Assist with product testing and feedback for continuous improvement

• 2+ years of experience in the screen printing industry required
• 2+ years of experience in customer service, technical support, or related field preferred
• Strong communication and interpersonal skills
• Excellent problem‑solving and troubleshooting abilities
• Ability to multitask and manage priorities in a fast‑paced environment
• Experience with CRM or ticketing systems is a plus
• Computer proficiency including Microsoft Office and web‑based tools

• Positive, customer‑first attitude
• Patience and professionalism under pressure
• Strong organizational skills and attention to detail
• Ability to work independently and collaboratively
• Adaptability and willingness to learn
• Health, dental, and vision insurance
• Paid time off and holidays
• Employee discounts on products

$20-$22/hr

Ryonet has been empowering printers since 2004 by providing high‑quality screen printing equipment, supplies, education, and support. We are passionate about helping creators and businesses succeed through innovation, expertise, and community.