Customer Service Professional- Invoicing

Job Description

Supports and enhances the overall UL experience for internal and external customers. Provides general customer service and administrative support. Responds to general non-technical requests from customers. While this role is primarily related to Invoicing and Billing, and Accounts Receivable, it involves cross-functional internal collaboration across the UL Solutions global enterprise.

• Receives inquiries from customers from various sources (Service Cloud, phone, and email), answers questions and/or resolves individual problems primarily related to invoicing.
• Coordinates and develops customer relationships by handling customer inquiries on invoicing, general UL information, etc., and supporting a smooth communication between customers and UL departments.
• Prioritizes customer needs, determines any special requirements, and obtains required information to resolve invoice questions and disputes.
• Provides support for non-technical customer requests, including questions/issues such as billing inquiries, Service Cloud cases and general UL information.
• Reads and follows the UL Solutions Code of Conduct, and follows all physical and digital security practices.
• Performs other duties as directed.

• High School diploma or equivalent, plus two or more years of Customer Service or Sales experience.
• Demonstrated ability to respond appropriately to customer needs.
• Demonstrated ability to successfully multi-task.
• Demonstrated ability to work effectively with a diverse team.

This will be a hybrid position with expectations to be in the office 3 days a week after the initial training period.

We understand compensation is an important factor as you consider the next step in your career. The estimated salary range for this position is $45,000 to $52,300 and is based on multiple factors, including job‑related knowledge/skills, experience, geographical location, as well as other factors. This position is eligible for annual bonus compensation with a target payout of 5% of the base salary.

This position also provides health benefits such as medical, dental and vision; wellness benefits such as mental and financial health; and retirement savings (401K) commensurate with the standard rewards offered in each individual location or country. We also provide full‑time employees with paid time off including vacation (15 days), holiday including floating holidays (12 days) and sick time off (72 hours).