Customer Service Representative

Customer Service Representative (Scheduling & Quotes) — Summit Professional

Camano Island, WA
· In-house
· Full-time
· Starting pay: $18–$22/hr depending on experience — and Prove the skills, climb a tier, and your pay climbs with you.

No call-center experience needed — we train the skill. Paid training, a real five-tier career ladder, and full benefits after 90 days. If you stay calm and kind under pressure, we can teach you everything else.

You don't arrive at the summit. You choose it.

Every call, every day, you decide how you show up — especially when the person on the other end is having the worst morning of their week.

The customer is the hero. Something's wrong with their home and they're worried, and you're the first human they reach. You're the guide — from the first hello, to the right tech at their door, to a clear quote they can decide on. You carry the customer the whole way through.

Ask a Summit Professional in this seat what they do, and they won't say "I answer phones." They'll say: people call us on their worst morning, scared about their home — I'm the calm voice that turns it into a plan, gets the right tech to their door, and puts a clear quote in their hands so they can decide. You own the experience end to end.

Nobody should ever have to chase us.

Real talk: right now this is three jobs in one. Until we're big enough to split them, this seat does three things: answers customers, runs the daily schedule (dispatch), and prepares quotes. That's a lot, and we won't pretend otherwise. Here's the upside — you'll learn the entire customer engine, and as we grow and split these into separate seats, you'll have first claim on the climb you want.

• We don't sell — we give people a clear choice. A quote lays out honest options so the customer decides what's right for their home. The choice is always theirs.
• We work for a mission, not commission. No quotas pushing you to oversell a neighbor.
• We earn the right to be recommended — one call, one kept window, one honest quote at a time.
• You won't be thrown to the wolves. You'll learn alongside people who've done the work — and help turn it into the standard as we build it.

We require you to actually believe in this work. A customer can hear the difference between someone reading a script and someone who means it — and so can your teammates. Conviction is what makes the trust call real. We can teach the skill; we can't install the belief. You bring that.

Jobber (scheduling + customer records), the phones, and our quote process (the Customer Success Quote). You'll keep the board moving and the records clean — both at once.

It's a phone seat, and more. Back-to-back calls. Some people are upset before you say a word, and you stay calm and kind anyway. You'll juggle the calls, the schedule, and the quotes at the same time, document everything the same day, and we hold you to answer speed, booking, experience, and follow-up standards. It's in-house, not remote. It's real, fast, emotional work — and it matters.

We're small, and we're building our systems right now — the training, the climb, the standards. You won't plug into a polished machine; you'll help build it. The standard you're held to will partly be one you helped write. For the right person, that's the whole appeal: ground floor, real ownership, no bureaucracy. If you need a finished playbook handed to you on day one, this isn't your mountain yet.

We're not trying to be the biggest septic company in the county. We exist to prove there's a better way — better experience, better work, better people. Every call handled right, every window kept, every honest quote is evidence in that case.

• Starting pay $18–$22/hr depending on experience — no commission, raises earned by what you can demonstrate. Pay that climbs by proof.
• Paid training from day one.
• Full benefits after 90 days — medical, dental, vision, 401(k) match.
• A real climb with no ceiling — and because you'll learn the whole customer engine, real choice about which seat you grow into.

Base Camp (30 days) → Tier 1
• Proving It → Tier 2
• Owns…