Customer Service Representative

Position Purpose

The Customer Service Representative ensures customer satisfaction through effective service, strong relationship-building, and sales support. The role engages directly with walk‑in customers, coordinates with sales, drivers, and warehouse teams, and delivers exceptional counter and phone service.

• Deliver outstanding service by handling inquiries and complaints via phone, email, and in‑person.
• Provide product information and resolve issues efficiently while maintaining accurate customer records.
• Engage walk‑in customers with counter sales support and collaborate with internal teams to ensure timely order fulfillment.
• Process transactions in the ERP system and contribute to sales growth by identifying new opportunities.
• Maintain company values, ensure compliance, and use bilingual (English/Spanish) skills to enhance the customer experience.

This is a primarily sedentary role involving extended periods of sitting or standing with routine computer and phone use. Occasional movement around the office is required, and the role may occasionally involve lifting up to 20 pounds.

• Proven customer service and phone handling experience with active listening skills.
• Familiarity with CRM systems and ERP platforms for order entry and cash transactions.
• Strong interpersonal skills and a team‑oriented, safety‑conscious mindset.
• Demonstrated ability to support sales and identify new opportunities.
• Positive, motivated attitude aligned with the “Make Money and Have Fun” culture.
• Valid driver’s license, clean driving record, and reliable transportation.
• Authorized to work in the U.S. without sponsorship and able to pass background checks and drug screening.
• English/Spanish bilingual preferred; INTERMEDIATE ERP system skills.

• Proven sales and customer support experience.
• Strong communication, presentation, and active listening skills.
• Skilled in multitasking, prioritization, and time management.
• Proficient in CRM and ERP systems for tracking and transactions.
• Effective problem‑solving and collaboration across departments.
• Strong product knowledge and interest in building materials.
• Bilingual (English/Spanish) preferred, other languages a plus.
• Analytical mindset with ability to interpret sales data.
• Committed to continuous learning and professional growth.

Minimum:
High school diploma or equivalent.

Preferred:
Associate’s or bachelor’s degree in communications or business management.

1–2 years of customer service experience.

No certifications are required.

• Customer Focus:
  Builds strong relationships and delivers personalized service.
• Effective Communication:
  Clear, professional verbal and written interactions.
• Sales Acumen:
  Identifies opportunities and drives business growth.
• CRM & ERP Proficiency:
  Manages customer data and transactions efficiently.
• Team
  
  Collaboration:
  
  Works cross‑functionally with sales, logistics, and warehouse teams.
• Problem Solving:
  Resolves issues with strategic thinking and empathy.
• Time Management:
  Prioritizes tasks in a fast‑paced, deadline‑driven environment.
• Innovation & Learning:
  Adapts quickly and embraces continuous development.
• Trust & Integrity:
  Demonstrates reliability and alignment with company values.
• Cultural Fit:
  Embodies the “Make Money and Have Fun” mindset.

The base salary for this position typically falls within the range of $20.00 to $25.00 per hour. Hourly associates may be eligible for overtime based on business needs, performance‑based bonus programs, commissions, and car allowance. Additional benefits include paid vacation, sick time, holidays, birthday and floating holidays, parental leave, medical/dental/vision, flexible spending accounts, company‑paid life and short‑term disability, and a 401(k) with company match.

SRS Building Products – Vancouver, WA 98685 (14411 NE 13th Ave.)

As an Equal Employment Opportunity (EEO) employer SRS Distribution Inc., including all its subsidiaries, we provide job opportunities to qualified individuals without regard to actual or perceived race, color, creed, religion, national origin, sex, gender, age, disability, gender identity, sexual orientation, citizenship status, veteran status, marital status, genetic information, or any other characteristic in accordance with applicable federal, state, and local EEO laws.

All employment offers are contingent upon successful completion of a background check and drug screen, as permitted by law.