Customer Service Representative Ponderosa Garage Doors - Vancouver, WA

Job Summary

Customer Service Representative | Vancouver, WA
Hourly Pay: $20–$25
Full‑time position
Shift: Monday‑Friday 8am‑5pm, with occasional Saturday shift or Tuesday‑Saturday 8am‑5pm after training

• Serve as the first point of contact for customers via phone, email, and chat
• Provide professional, empathetic customer service with a positive attitude
• Handle a high volume of incoming calls efficiently and effectively
• Communicate clearly across multiple channels to resolve issues and provide timely updates
• Research and recommend solutions that best fit customer needs
• Accurately document customer interactions and maintain up‑to‑date records
• Coordinate with technicians and internal teams for seamless service delivery
• Develop a deep understanding of Ponderosa Garage Doors services and become a trusted resource

• 1+ year of customer service experience (home services experience is a plus)
• Strong communication and active listening skills
• Organized, with excellent time management and multitasking abilities
• Friendly, calm under pressure, and a team player
• Familiarity with Service Titan is a plus, but training is provided
• Willingness to work a Saturday rotation
• High school diploma or equivalent

• Hourly Pay: $20–$25, based on experience
• Health, Vision, and Dental Insurance
• Paid Time Off and Paid Holidays
• 401(k) with company match
• Employee Discounts and Referral Program
• Career growth opportunities within a respected and expanding company

Guild Garage Group LLC is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, Ponderosa may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

All candidates are required to undergo pre‑employment Background and Drug Screenings, as well as a Motor Vehicle Record Check.