Member Service Representative - Member

Position: Member Service Representative I - Member Support
Be part of something uniQueiQ Credit Union is a great place to work and grow and we're looking for people like you to join our exceptional team. At iQ, you’ll find a healthy work-life balance, great benefits, an unwavering commitment to our members and the communities we serve, and a positive environment that empowers you to grow personally and professionally.

We love where we work and we know you will, too!

The Member Service Representative I – Member Support provides exceptional service by responding to inquiries, solving basic problems and providing solutions in a contact center environment. Acts as a resource to members, educating them on products and services which will improve their financial wellbeing.

Essential Duties:

Maintain an excellent knowledge of the features and benefits of Credit Union services and of selling skills. Employ both to successfully cross-sell Credit Union services when assisting members in any capacity.

Participate in Member Support department meetings and activities to achieve specific detailed and measurable goals. Consistently achieve goals; share best practices with team members.

Promote an environment of respect and cohesive teamwork to ensure member loyalty and employee engagement.

Actively participate in monthly coaching and development planners to leverage talents and development opportunities. Commit to and successfully execute on agreed upon action plans with your manager.

Actively support the Member Support Service Level Agreement to build sound relationships with members.

Provide information about all facets of the Credit Union including: eligibility for membership, types of accounts available (savings and lending), online services, current rates, calculation of dividends and interest, insurance coverage available, payroll deduction and other deposit and payment plans.

Assist members with any questions or problems with their account including any research and, if necessary, correction of any errors. Ask questions and seek understanding to ensure the best solution is consistently provided to each member.

Respond to Live Chat, Information Desk, Online Banking and voice mail inquiries timely.

Promptly and efficiently handle inquiries and requests from members over the phone and through various written channels.

File correspondence and documentation as needed.

Demonstrate strong regulatory knowledge applicable to this position and understand and comply with government regulations with particular emphasis on the Bank Secrecy Act (BSA), US Patriot Act and related regulations.

Actively participate and fulfill expectations in the Credit Union Email Security Awareness Program as outlined in the Information Security Program Acknowledgement document.

Knowledge and

Skills:

Experience:

One month to twelve months of similar or related experience.

Education:

A high school education or GED Additional Details:

Department

Hours:

Monday through Friday 8:00am to 6:00pm. Saturdays 9:30am to 2:00pm. Position hours:
Monday through Friday 9:15am to 6:15pm with rotating Saturdays. Hours may vary based on business needs.

Location:

Vancouver Mall: 7017 NE Vancouver Mall Drive. Vancouver, WA 98661

Position Type:
Full-time, 40 hours per week.

Compensation:
At iQ Credit Union, we are committed to transparency in our compensation program. The hourly range for this position is $18.77 - $24.40, with a target rate of $20.00 per hour. The target rate reflects our typical starting pay for candidates who demonstrate the knowledge, skills, and abilities necessary to successfully meet the requirements of the role.

We Value Diversity At iQ, we believe that diverse experiences and skills make our team stronger. If you’re passionate and driven to excel in this role, we encourage you to apply, even if you don’t fully meet every qualification listed. Your unique experiences, knowledge, skills, and abilities may be exactly what we need.iQ Credit Union is committed to providing an inclusive and accessible work environment for all individuals.

Our recruiting process typically involves submitting an application, uploading a resume, completing a phone interview, interviewing on-site or virtually with a hiring manager or…