Member Service Representative - Member

Job Details

Location:

Vancouver, WA 98661. Position Type:
Full Time. Salary Range: $19.30 - $25.09 hourly.

• Maintain an excellent knowledge of the features and benefits of Credit Union services and of selling skills, employing both to successfully cross‑sell Credit Union services when assisting members.
• Participate in Member Support department meetings and activities to achieve specific detailed and measurable goals, consistently achieving goals and sharing best practices with team members.
• Promote an environment of respect and cohesive teamwork to ensure member loyalty and employee engagement.
• Actively participate in monthly coaching and development planners to leverage talents and development opportunities; commit to and successfully execute on agreed upon action plans with your manager.
• Actively support the Member Support Service Level Agreement to build sound relationships with members.
• Provide information about all facets of the Credit Union including eligibility for membership, types of accounts available (savings and lending), online services, current rates, calculation of dividends and interest, insurance coverage available, payroll deduction and other deposit and payment plans.
• Assist members with any questions or problems with their account, including any research and, if necessary, correction of any errors. Ask questions and seek understanding to ensure the best solution is consistently provided to each member.
• Respond to Live Chat, Information Desk, Online Banking and voice mail inquiries in a timely manner.
• Promptly and efficiently handle inquiries and requests from members over the phone and through various written channels.
• File correspondence and documentation as needed.
• Demonstrate strong regulatory knowledge applicable to this position, understanding and complying with government regulations with particular emphasis on the Bank Secrecy Act (BSA), US Patriot Act and related regulations.
• Actively participate and fulfill expectations in the Credit Union Email Security Awareness Program as outlined in the Information Security Program Acknowledgement document.

• Experience:
  
  One month to twelve months of similar or related experience.
• Education:
  
  A high school education or GED.

• Department
  
  Hours:
  
  Monday through Friday 8:00am to 6:00pm. Saturdays 9:30am to 2:00pm.
• Position hours:
  Monday through Friday 9:15am to 6:15pm with rotating Saturdays. Hours may vary based on business needs.
• Location:
  
  Vancouver Mall 7017 NE Vancouver Mall Drive, Vancouver, WA 98661.
• Position Type:
  Full-time, 40 hours per week.

Hourly range: $18.77 - $24.40, with a target rate of $20.00 per hour.

• Healthcare Coverage: iQ pays 100% of the monthly medical, dental and vision premium for you and your dependent children.
• Retirement Savings: iQ matches up to 6% of your 401(k) contributions.
• Paid Time Off: 11 paid holidays plus vacation and sick time accruals; paid community and event volunteer opportunities; paid wellbeing hours to help you recharge and thrive.
• Investing in You:
  Student loan repayment match up to $100 per month; tuition reimbursement; annual match to amplify nonprofit giving.

iQ Credit Union is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.