Customer Service Associate

Job Description

Customer Service and Operations Associate

Job Overview: Collins Medical Equipment helps provide tools for people with disabilities and seniors to stay in their homes safely. As a Customer Service and Operations Associate at Collins, you will be the cornerstone of daily interactions with our clients, providing support and efficiently handling their needs. Your work will involve a blend of administrative tasks and direct customer engagement.

This role is perfect for someone passionate about making a difference in the lives of others by providing essential services that enhance their quality of life.

• Work with customers by providing customer service, answering incoming calls, process payments and provide thorough information about our products and services to caregivers/customers and patients.
• Resolve customer issues and questions to ensure high-quality service.
• Schedule evaluations and manage follow-ups for service delivery.
• Create and update client records in our CRM system.
• Help maintain inventory, organization of warehouse and work with deliveries and product vendors.
• Prepare and distribute necessary operational documents such as estimates, invoices, and service agreements.
• Follow up on service delivery, ensuring customer satisfaction and gathering feedback.
• Coordinate effectively with other teams to facilitate seamless service delivery.
• Support documentation for insurance claims and verify insurance details as required.
• Maintain organized records of all interactions, transactions, and customer feedback.
• Provide feedback for improving processes, gaining more sales and providing better service to families.
• Additional reasonable tasks as needed.

• High school diploma or equivalent.
• Minimum of 5 years of customer service experience and/or operations.
• Excellent communication skills with a strong customer service orientation.
• Proficiency in computer usage, including CRM platforms, Microsoft Office, and effective internet research skills.
• Reliability and patience are essential to the success of this role.
• Independent work ethic with strong problem-solving skills. Self-starter that can take their training and run with it is a must.

• Familiarity with Durable Medical Equipment (DME) and Aging-in-place.
• Bilingual abilities are a plus.

• Health, dental, and vision insurance.
• Paid time off.
• Employee discounts.
• Opportunity for career advancement within the company.
• This is a full-time in-person role that may require occasional Saturday or evening hours.