Leisure Travel Advisor

CI Azumano is Seneca Holdings' full‑service travel management company for businesses, governments, and personal travelers. We offer 24/7 support for travelers while also supporting customers with travel expense management, policy implementation, technology solutions, business intelligence tools, and vendor negotiations.

Our team of talented individuals is what makes us successful. We provide a balanced mix of benefits and programs. Your total rewards package includes competitive pay, benefits, and perks, flexible work‑life balance, professional development opportunities, and performance and recognition programs. We offer a comprehensive benefits package that includes medical, dental, vision, life, and disability, voluntary benefit programs (critical illness, hospital, and accident), health savings and flexible spending accounts, and retirement 401k plan.

Full‑time employees working at least 30 hours a week on a regular basis are eligible to participate in our benefits and paid leave programs.

Travel Advisor – Vancouver, Washington. This position will service CI Azumano's vacation clients by planning, arranging, and securing vacation reservations with airlines, car rentals, hotels, preferred tours, and cruise lines.

• 2+ years of agency experience
• Excellent sales skills
• Experience with GDS, CRMs, and Microsoft applications

• Strict adherence to the sales process by securing reservations with preferred air, tour, and cruise providers using the instructed preferred software, including GDS (Apollo), CRM (Client Base), and approved online booking engines. Meet or exceed sales productivity levels established by the branch manager.
• Record and track all client data and travel purchases in Client Base. Invoice and record all client monies received in the CI Azumano accounting system (Trams) in a timely manner.
• Act proactively on marketing new travel offers to existing clientele. Maintain up‑to‑date client profiles in Client Base.
• Serve as a resource for travelers during the sales process, prior to travel, and post‑travel.

• Technical competencies (post training):
  Intermediate to high level of understanding of Client Base CRM software, internet browser search engines, and internet provider booking engines;
  Intermediate to high level of understanding of Microsoft products such as Outlook, Word, Excel, and Teams.
• Sales skills – proactively offer travel options based on client requests; upsell when appropriate; sell additional products to enhance the vacation experience and maximize revenue.
• Problem solving – identify and resolve problems in a timely manner; gather and analyze information; develop alternative solutions.
• Customer service – manage difficult or emotional customer situations; respond promptly to customer needs; solicit feedback; meet commitments.
• Interpersonal skills – maintain confidentiality; keep emotions under control.
• Oral communication – speak clearly and persuasively; listen, clarify, and respond to questions.
• Teamwork – give and welcome feedback; put team success above own interests.
• Cost consciousness – contribute to profits and revenue.
• Planning/organizing – prioritize and plan work activities; use time efficiently.
• Professionalism – react well under pressure; follow through on commitments.
• Quality – demonstrate accuracy and thoroughness; apply feedback to improve performance.
• Quantity – meet productivity standards; complete work in a timely manner.
• Attendance/punctuality – consistently present and on time; ensure responsibilities are covered when absent.
• Dependability – follow instructions, respond to management direction; take responsibility; keep commitments.

• High school diploma or GED, or one to three years of related experience and/or training; or equivalent combination of education and experience.
• Language and writing skills: read and comprehend simple instructions; interpret and comprehend tour and cruise group contracts; write simple correspondence.
• Written communication: write clearly and informatively; edit for spelling and grammar; present numerical data effectively.
• Mathematica…