Driver Licensing Office Supervisor; North Vancouver

Office Supervisor (LSR4)

We are dedicated to growing a culture of belonging through our values:
Respect | Trust | Diversity | Inclusion | Equity

This position is only available to current DOL employees. This position requires in-person attendance in the North Vancouver Driver Licensing Office Tuesday-Saturday.

At the Department of Licensing (DOL), we recognize the importance of work life harmony and work hard to create a culture where employees feel valued and respected. Our employees are trusted and encouraged to be a part of process improvements that impact their work, create value for our customers and help build trust in our government.

We are currently recruiting for an Office Supervisor (LSR4) with amazing customer service skills and reliable work ethic to add to our North Vancouver Driver Licensing Office!

We are one of the most public facing state agencies and the second largest revenue generating agency in Washington State. We regularly interact with over 6 million Washington residents and collect nearly $3 billion in taxes and fees annually. We know our services are essential to our customers' ability to live, work, drive, and thrive. We take this responsibility seriously and are committed to ensuring every resident has equitable and meaningful access to our services.

If you are ready to start your career in a culture that focuses on fostering teamwork, innovation, and growth, please read on!

As the Office Supervisor for our North Vancouver office, you will have the opportunity to create a culture where our employees and customers feel valued and respected. You will be relied upon to assist the public with their licensing needs, while ensuring the office is efficient and employees are fully supported. As a result of your inclusive leadership and excellent customer service, you will directly support our agency's purpose, helping every Washington resident live, work, drive, and thrive.

Some of what you will do:

• Evaluate employees' performance and prepares performance plans and assessments.
• Communicate clearly and effectively with both customers and employees.
• Assess training needs of staff and arrange for or provides instruction.
• Provide coaching, mentoring, training, and guidance to unit staff who are responsible for quality customer service.
• Lead, motivate, and manage a team while adapting to unexpected situations and changes in the work environment.
• Receive and respond to challenges, solving customer problems.
• Conduct driving skills tests while riding in the applicant's vehicle to assess their driving skills.
• Verify authenticity of documents, evaluate information and make sound decisions to issue licenses/identification cards/instruction permits and perform any other licensing functions in compliance with current laws, regulations and procedures.

Upon completing training and certification, you will be authorized to issue Enhanced Drivers Licenses (EDL), which will result in a 10% pay increase.

What you will bring:

Two (2) years of experience as a Licensing Services Representative 2 (LSR2).

• U.S. Citizenship.
• Valid WA driver license and five (5) years of licensed driving experience. Your valid driver license must have no restrictions other than corrective lenses, or you must have the ability to obtain one upon hire.
• Two (2) years direct customer service work experience providing product/services to the general public.
• One (1) year of experience using word processing software such as Microsoft Word or Word Perfect.
• One (1) year of experience with the ability to responsibly and accurately handle the public's money when processing financial transactions. This includes receiving cash, making change, counting down tills, and/or committing fiscal resources. This also includes consistently following applicable fiscal guidelines, regulations, and principles.
• One (1) year experience of assigning, guiding, coaching and training one or more teammates while performing similar work.
• The ability to type 30 words per minute.
• Successful completion of all components of the structured twelve-month training program as a Licensing Services Representative 1 (LSR1).
• Successful completion of EDL training.
• The ability to:
• Understand and follow agency values of respect, trust, diversity, equity, and inclusion through behaviors, and decisions.
• Promote and support a respectful, equitable, and inclusive workplace for all employees.
• Promote and support respectful, equitable, and inclusive delivery of services to customers.
• Take action to learn and grow.
• Take action to meet the needs of others.

What may help set you apart:

• One (1) year of experience evaluating complex information to ensure accuracy and verifying compliance with rules, laws, policies, procedures, or eligibility requirements to receive a product of service.
• One (1) year of experience explaining rules, policies and or procedures are regular daily functions. Experience must include the frequent application of techniques to ensure professionalism and mutual understanding.
• The…