Team Lead - Customer Service (Indian Nationals Preferred

Team Lead - Customer Service (Indian Nationals Preferred)

We are currently seeking a dynamic and experienced Team Lead to join our customer service team in Washington. The ideal candidate will have strong leadership skills, excellent communication abilities, and a passion for providing exceptional customer service. This role is perfect for Indian nationals who are looking to advance their career in a fast-paced and diverse work environment.

• Supervise a team of customer service representatives, providing guidance, coaching, and support
• Monitor team performance and provide regular feedback to improve overall efficiencyl>
• Ensure that all customer inquiries are handled in a timely and professional manner
• Handle escalated customer issues with empathy, finding solutions to resolve them effectively
• Collaborate with other departments to improve processes and enhance the overall customer experience
• Act as a point of contact for complex or VIP customers
• Prepare reports on team performance, including KPIs such as response time, resolution rate, etc.
• Conduct regular team meetings to communicate updates, share best practices, and foster teamwork

• Indian national preferred; proficiency in English is required
• Proven experience in a leadership or supervisory role within the customer service industry
• Excellent communication skills with the ability to handle difficult situations with empathy
• Strong organizational skills with the ability to multitask and prioritize tasks effectively
• Knowledge of CRM systems; experience with Salesforce is a plus
• Ability to work flexible hours as needed (including weekends)

• Competitive salary of $1300 per month
• Health insurance
• Paid time off
• Opportunities for career growth