Office Assistant​/Customer Service Representative

Job Description

American Family Insurance is seeking a dedicated Office Assistant/Customer Service Representative to join our team in Vancouver, Washington. At American Family Insurance, we pride ourselves on providing top-notch customer service and fostering a positive work environment. While this role is not remote, it offers a unique opportunity to engage with clients face-to-face and build lasting relationships within the community.

As an Office Assistant/Customer Service Representative, you will be the first point of contact for clients, assisting with inquiries, processing policy changes, and handling administrative tasks. Your role is vital in ensuring a seamless customer experience and upholding our commitment to excellence.

If you are a motivated individual with a passion for customer service and a desire to make a difference in the lives of our clients, American Family Insurance is the perfect place for you to grow both personally and professionally. Come join our team today!

• Paid Time Off (PTO)
• Health Insurance
• Dental Insurance
• Mon-Fri Schedule

• Client Interaction:
  Engage with clients in a professional and courteous manner, addressing their inquiries and providing assistance.
• Administrative Support:
  Assist with office tasks such as filing, data entry, and maintaining records.
• Customer Service:
  Ensure exceptional service delivery by listening to customers' needs and offering solutions that meet their requirements.
• Policy Assistance:
  Aid clients in understanding their insurance policies, coverage options, and claims processes.
• Team
  
  Collaboration:
  
  Work collaboratively with colleagues to achieve team goals and uphold the company's standards of service excellence.

• Customer Focus:
  Strong commitment to delivering exceptional customer service and building positive client relationships. Must have at least 2 years of experience in a customer service environment.
• Organizational
  
  Skills:
  
  Ability to prioritize tasks, manage time effectively, and maintain attention to detail in a fast-paced work environment. Must have at least 1 year of experience in an office environment.
• Communication Proficiency:
  Excellent verbal and written communication skills with a professional and friendly demeanor.
• Adaptability:
  Flexibility to handle multiple tasks, adapt to changing priorities, and work effectively under pressure.
• Team Player:
  Collaborative attitude with a willingness to support colleagues and contribute to a cohesive team dynamic.
• Tech Proficiency:
  Basic computer skills and familiarity with office software applications.