Senior Experience Design Lead

Role Summary We are looking for a Senior Experience Design Lead to shape complex business software experiences for small and medium business (SMB) customers, enterprise customers, office users, and IT administrators across HP's digital ecosystem.

This role focuses on user experience and interaction design across web applications, app experiences, setup and onboarding flows, admin and management tools, workflow and productivity experiences, and software-related touchpoints. The candidate should bring enough visual design judgment to ensure work is cohesive, polished, and high quality.

The right candidate can take ambiguous, evolving product and business requirements and turn them into clear experience frameworks, scalable interaction models, user flows, and detailed design deliverables. They should be comfortable leading across experience strategy, information architecture, interaction patterns, and execution readiness while collaborating closely with product managers, engineers, researchers, content partners, and business stakeholders.

As AI reshapes how products are designed and how users interact with software, this role also requires someone who can think critically about where AI belongs in the user experience, and who can use AI tools to improve how design work gets done.

• You will solve real, complex problems. This is not a role where someone else defines the experience and hands it to you. You will help figure out what the experience should be, then design it, then see it through delivery.
• You will have strategic influence. You will partner with product and engineering early, shape direction, and influence decisions that affect how customers set up, manage, and use HP solutions.
• You will work across a wide design surface. Setup, onboarding, device management, admin workflows, productivity tools, web apps, native apps, and emerging AI-assisted experiences. The variety is real.
• You will help define AI-era design  will help shape how AI-enabled workflows, guided experiences, and intelligent assistance should work for real users, and how the design team works with AI tools.
• You will build systems, not just screens. Scalable frameworks, reusable patterns, and experience architecture that work across multiple products and platforms.
• You will mentor and elevate other designers. Through critique, collaboration, and pattern-level thinking.

• Lead end-to-end UX and interaction design for complex business software experiences across web, app, setup, onboarding, admin, management, workflow, and productivity touchpoints.
• Define experience frameworks, task flows, information architecture, and interaction models.
• Define behaviors, states, edge cases, and reusable interaction patterns that scale across products and platforms.
• Translate complex product requirements, technical constraints, and stakeholder input into clear, actionable design solutions.

• Help define how AI can assist, guide, automate, or simplify user tasks within the product experience.
• Design human-AI interaction flows that are clear, transparent, and aligned with user intent.
• Explore patterns such as adaptive interfaces, guided workflows, conversational support, and intelligent task assistance.
• Identify where AI improves the experience and where users need direct control, confirmation, or explanation.
• Partner with product and engineering to define practical, responsible, and buildable AI-assisted experiences.

• Bring structure to ambiguous and evolving problem spaces.
• Identify user needs, business goals, technical constraints, dependencies, usability risks, and design trade-offs.
• Create clear design artifacts that help teams align, make decisions, and move forward.
• Use research insights, product context, and design rationale to advocate for better experiences.

• Lead design work from early concept through detailed design, handoff, and implementation follow-through.
• Create flows, wireframes, prototypes, interaction specifications, and high-fidelity design documentation in Figma.
• Ensure design intent is technically feasible, well documented, and ready for engineering.
• Resolve design questions during implementation and protect experience quality through delivery.

• Partner closely with product managers, engineers, researchers, content designers, and business stakeholders.
• Facilitate design reviews, critiques, handoff discussions, and alignment sessions.
• Help teams clarify trade-offs, resolve ambiguity early, and align around customer and business outcomes.
• Influence decisions through clear communication and strong design reasoning.

• Establish strong design rigor around documentation, decision-making, and source-of-truth deliverables.
• Define reusable interaction patterns that support consistency across work streams and platforms.
• Apply design system guidance…