Associate Director of Workforce Education Services

Job Summary

Clark College is currently accepting applications for a full‑time, 12‑month, exempt Associate Director position in the Workforce Education Services (WES) department. Under the general direction of the Director of WES, the Associate Director of Workforce Education Services assists in the planning and organization of Workforce Education Services, which oversees the Basic Food Employment & Training (BFET), Passport to College (PTC), Opportunity Grant (OG), Reentry (RE), Work First (WF), Supporting Students Experiencing Homelessness (SSEH), Clark College Emergency Grant (EG), Student Emergency Assistance Grant (SEAG), and Worker Retraining (WR) programs.

The work schedule is Monday‑Friday 8:00 am‑5:00 pm. Four days on campus (Monday‑Thursday), one day (Friday) remote. The hybrid schedule is subject to change based on the needs of the college.

At Clark, we value equity, diversity, and inclusion. We are committed to growing, learning, and supporting our employees.

• Collaborate with the Director of Workforce Education Services (WES), Advising Services, Financial Aid, DSHS, and other key stakeholders to strengthen coordinated student support services, educational pathways, resources, and outreach efforts that enhance student participation, retention, and completion outcomes.
• Serve as the subject matter expert for WES programs by establishing and maintaining People Soft (PS) procedures related to tracking and reporting, grant compliance, and accessibility, with an emphasis on streamlined services, social equity, and operational effectiveness.
• Compile, disaggregate, and analyze statistical data for institutional leadership and legislative reporting; prepare required reports, data submissions, and presentations in response to annual and ad hoc reporting needs.
• Develop and maintain a comprehensive understanding of the Guided Pathways initiative to support educational planning and career goal development, providing informed guidance to students on career exploration, skills assessments, and program‑of‑study selection.
• Serve as an academic coach for WES students on academic warning, probation, suspension, or Academic Retention Concern (ARC), delivering holistic wraparound support and coordinating warm referrals to partner agencies to address barriers to academic success.
• Facilitate effective cross‑departmental communication with program staff and students to support financial aid awarding processes and manage quarterly timelines, ensuring timely and compliant WES disbursements.
• Collaborate with Accounting Services and Financial Aid to develop, update, and maintain Business Process Guides (BPGs) for all WES awarding processes.
• Partner with the Office of Financial Aid and the Clark College Bookstore to ensure awarding and disbursement processes align with departmental, institutional, state, and federal regulations, while supporting clear communication among departments, staff, and students.
• Collaborate with the Student Success and Retention Manager to develop, implement, and maintain the WES Communications Plan, including use of the 3
  
  Cs Engine and Message Center in ctcLink; monitor automated, student‑coded messaging across platforms to ensure accuracy and compliance.
• Conduct quality assurance reviews of the WES administrative application system to ensure timely screening and appropriate placement of prospective students into eligible WES programs, including monitor application status, approval, and denial documentation, ctcLink coding, and DSHS (eJAS) case notes.
• Provide quality assurance to ensure WES applications are reviewed for all eligible programs (including co‑enrollment), and that compliance and reporting requirements are consistently documented and met across WES programs and contractor systems.
• Collaborate with Enrollment Services and the Registrar's Office to update and maintain WES student attributes, program coding, and completion data in ctcLink to support accurate census, MIS reporting, and program compliance for BFET, Worker Retraining, Work First, Opportunity Grant, and Passport to College programs.
• Manage advisor caseload assignments for WES Program Specialists in…