Operations Analyst

OVERVIEW

This Operations Analyst 2 position will provide analyst support and assistance to the Controls and Communication (JT) section of the Operational Technology (J-OT) organization. This position will collaborate with other operations analysts and the technical subject matter experts (SMEs) in J-OT to provide analytical support to the Operational Telecommunication function for Transmission’s Field, Engineering, Planning, and Control Center assets and staff.

This position will assist in the formulation and application of various modeling techniques and other optimizing methods to develop and validate information that assists management with decision making, policy formulation, process development or other managerial functions. In addition, this position concentrates on collecting and analyzing data, analyzing workflow, and developing process analysis and decision support information and documents.

• An Associates or Bachelor’s degree in Computer Science, Engineering, Business Management/Administration, Organizational Development or closely related technical discipline is preferred.
• 5 years of experience is required with an applicable Bachelor’s degree.
• 7 years of experience is required with an applicable Associates degree.
• 9 years of experience is required without a degree or applicable degree.
• Experience should be directly-related to business and/or operations analysis and progressively more technical in nature.

• Strong technical writing skills and the ability to present information in various forms such as textual, graphical and statistical.
• Experience with SharePoint/Excel/Visio/Project or similar applications.
• Experience with business requirements gathering and data.

• Provide project management support for compliance mitigation plans, telecom projects, and asset strategy initiatives:
• Track mitigation dates and deliverables.
• Follow-up with assigned resources to verify action items are completed on-time.
• Provide analytics (via Excel, Access, SharePoint, etc.) and data parsing to help expedite data call reporting.
• Verify adherence to processes conducted by team on a day-to-day basis and develop work processes to improve compliance posture:
• Review current processes against policy and procedures to verify alignment, report to management where any differences are found.
• Evaluate current processes and policies that comply with standards for efficiency and accuracy to the standard. Recommend any changes to management, assisting with implementation of approved recommendations.
• Develop management reporting tools that document and communicate the progress of standards and policy related activities to verify timely completion.
• Participate in incident reviews and Rapid Response Team (RRT) meetings, assisting the implementing manager by providing information, evidence and artifacts that apply to compliance incidents.

• Provide data call and industry survey support for the Transmission organization:
• Review and analyze existing documentation;
• Evaluate new or changing requirements;
• Enlist appropriate subject matter expert input;
• Draft Transmission responses for SME and manager review and approval.
• Organize, monitor, analyze, evaluate and report on performance pertaining to data call artifacts collection and processes.
• Maintain timeliness and quality of artifacts (reliable, consistent, and useful).
• Assist management, project managers, business analysts, and technical Subject Matter Experts with tracking and meeting business, schedule, and budget objectives; provide input to and recommend project plans, timelines, milestones, and objectives for related projects.
• Maintain filing system(s), files, emails and records in accordance with compliance requirements. File and disperse documents/letters only to appropriate personnel. Maintain all official records in accordance with the Information Governance & Lifecycle Management (IGLM) and Information Security (INFOSEC) standards and procedures. Validate official records are accurately maintained for auditing purposes.