Banking Relations Manager

Banking Relations Manager role at Rock Wallet

Rock Wallet is a financial technology company focused on how digital assets can be managed, accessed, and used. Rock Wallet’s vision is to enable everyone to access and thrive in the digital economy, delivering products that empower people to navigate digital asset usage easily, securely, and with confidence. Our self-custodial, multicurrency wallet lets you control your digital assets, and the app enables quick buying, using, storing, and swapping of top cryptocurrencies in one place.

Rock Wallet is registered with FinCEN as a Money Service Business. Find out more at

We are expanding our team globally and are seeking the right people to help us explore further. This role is remote with a preference for applicants based in the United States and Canada and in the Eastern Time Zone (ET).

About the Role

We’re seeking a highly motivated Banking Relations Manager to serve as the primary point of contact between our product platforms and banking/fiat payment partners. This is a strategic, external-facing role responsible for maintaining trusted relationships with financial institutions, developing new financial institution relationships, navigating regulatory requirements, and ensuring seamless fiat on/off-ramp connectivity. This position reports to the VP of Payments and is remote.

Responsibilities

• Lead the onboarding process from beginning to end
• Find, evaluate, and onboard new financial partners, including due diligence, documentation, and compliance coordination
• Build and manage relationships with banks, payment processors, custodians, and fiat infrastructure providers across multiple regions
• Serve as the main liaison for day-to-day coordination, issue resolution, and reporting between the company and banking partners
• Collaborate with internal teams (compliance, legal, finance, operations) to ensure banking requirements are met and integrated
• Monitor and track project progress, ensuring adherence to timelines and milestones
• Monitor bank partner performance (SLAs, service levels, etc.) and resolve operational or risk-related escalations
• Track and interpret regulatory updates and assist in shaping policy responses
• Maintain a strong understanding of fiat and digital currency infrastructure, including stable coins, KYC/AML frameworks, and global fiat rails
• Support cross-border fiat liquidity and treasury operations from a banking relationship perspective
• Stay up to date on industry trends and best practices, identifying and pursuing new business opportunities

Qualifications

• 5+ years of experience in banking, treasury, crypto operations, or fintech partnerships
• 3+ years of experience in client onboarding with financial institutions
• Prior experience working with or inside financial institutions, ideally in correspondent banking or fintech client onboarding
• Project management experience is a plus
• Strong understanding of AML/KYC, payments compliance, and fiat-crypto risk frameworks
• Strong understanding of various banking products in the US
• Familiarity with wallets, stable coins, crypto exchanges, and De Fi
• Excellent interpersonal skills and the ability to communicate clearly across technical, operational, and executive audiences
• Comfortable working in a fast-paced, global remote, cross-functional startup or growth-stage environment
• Bachelor’s degree in finance, business, economics, or related field; MBA or relevant certifications a plus
• Work from home

Benefits

• A competitive salary
• Diverse and dynamic work environment
• Work-life balance and support for career development

How to Apply
:
Please submit your resume in our preferred file – .PDF not in .DOC. Thank you.

We thank all interested applicants; however, only those under consideration will be contacted.

Rock Wallet, LLC is an Equal Employment Opportunity/Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate, and all decisions we make are based on qualifications, merit, and business need. Our goal is to be one globally diverse team representative of our customers in an inclusive environment where we can continue to innovate and grow together.