Supervisory Program Specialist

Supervisory Program Specialist

Major duties include, but are not limited to:

• Effectively and efficiently manage the day to day administrative and technical operations of the Telephone Access Program.
• Assures all patient care calls meet all local and national standards of performance.
• Responsible for creating a streamlined service that eliminates unnecessary duplication and rework related to patient phone access.
• Actively engages in planning for program growth and adjustments for new requirements.
• Responsible for the update, maintenance, and creation of all Audio care changes and requests.
• Develops policies and procedures that accurately describe and support the goals of the Telephone Access Program.
• Serves as the coordinator for use of applications training, set up, and revision for all telephone requests.
• Develops matrix measures to monitor outcomes, provides ongoing analysis and evaluation of effectiveness and efficiency of the program.
• Creates work assignments, leave approvals, develops performance standards, planning, scheduling, resolving complaints, and recommending disciplinary actions.
• Provides on going training and guidance on implementation of VA directives to the professional and administrative staff.
• Performs other related duties as assigned.

Work Schedule:

Monday - Friday, 8:00am - 4:30pm PST

Telework:
Not Authorized

Virtual:
This is not a virtual position.

Position Description/PD#: PD208650

Relocation/Recruitment

Incentives:

Not Authorized

Permanent Change of Station (PCS):
Not Authorized