Intake Specialist - NorthStar Opioid Treatment Program

Job Details Level: Experienced

Job Location:

Vancouver , WA 98661

Position Type:
Full Time Salary Range: $27.15 - $31.25 Hourly

POSITION TITLE:

Intake Specialist
DEPARTMENT:
Health & Human Services (HHS) – Opioid Treatment Program (OTP)

LOCATION:

Vancouver, Washington

REPORTS TO:

Clinic Director
STATUS:
Hourly;
Full-Time

WAGE RANGE: $27.15 - $31.25 per hour

SCHEDULE:

Tuesday – Saturday

Tues/Wed 6:30 am – 3:30 pm. Thurs/Fri 6:15 am – 3:30 pm. Sat 7:00 am – 1:00 pm.

CLOSING DATE:
Open Until Filled (First Review 8/28/2026)

*** If you are an American Indian/Alaska Native and/or a Veteran and would like this to be considered a preference in hiring, please upload documentation with your resume and cover letter. Acceptable documentation includes a Tribal Enrollment card, a letter from your Tribe stating your enrollment, or BIA 4432 and/or DD214.***

Serves as a compassionate first point of contact for individuals entering opioid treatment services. Provides emotional support, gathers intake information, and helps patients access essential resources, including housing, food, transportation, and referrals. Maintains an empathetic, optimistic, and dedicated demeanor in supporting patients as they begin their recovery journey. Adheres to HIPAA and confidentiality requirements. Honors and represents the mission, vision, and values of the Cowlitz Indian Tribe and the HHS department.

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

• Maintains availability for patients daily to assist with critical resources and referrals.
• Ensures optimized intake processes for all patients.
• Assists and refines admission experience for patients.
• Develops and works with agencies and service providers to facilitate coordination and information sharing; provides support services as applicable.
• Provides transportation support, housing referrals, and PCP and specialty care coordination.
• Performs patient registration and admission functions, including entering referral data, income verification and insurance data, and ensures data remains up to date over time.
• Establishes and maintains positive working relationships with current and potential referral sources.
• Maintains comprehensive working knowledge of community resources and assists patients in accessing community resources.
• Develops, creates, and maintains a resource file of available social service agencies and assistance providers in the target area for use in referring customers for needed services.
• Serves as the face of the clinic to all patients and visitors when filling the role of receptionist.
• Answers calls politely and professionally; refers calls to appropriate staff or takes messages; sets or clears call forwarding when necessary; checks for messages with "on call" person or answering machine each morning.
• Performs clerical, receptionist, and communication functions for the clinic as required.
• Schedules new and returning patients with appropriate staff for medical and clinical counseling appointments; records patient attendance, "no shows," and cancellations.
• Participates in staff meetings and works with other administrative staff as required.
  
  Maintains a professional and congenial attitude toward coworkers, patients, agencies, and members in the community.
• Uses appropriate technology to accomplish job functions; understands and utilizes available technology such as customer service, communications, and data-gathering tools.
• Assists patients enrolling in Medi-Cal.
• Serves as Emergency Room liaison.
• Coordinates with jail and probation officials.
• Participates in health fairs, community events, and other events where the target population gathers.
• Collects body fluid samples for patients being admitted to treatment.
• Administers TB, pregnancy, and breath alcohol tests to appropriate patients.
• Labels urine test bottles and prepares specimens for mailing or courier pick-up; re-orders supplies when shipment is depleted.
• Floats to the MA or Front office position when needed.
• Upholds commitment to respectful patient- and family-centered care.
• Upholds patient confidentiality and safety.
• Ser…