Chief Clinical Officer

Lifeline Connections

is a community-based behavioral health organization that specializes in providing confidential and compassionate care to individuals who experience substance use and/or mental health conditions.

As the premier provider of substance use and mental health services in the Pacific Northwest, we are respected and the most trusted resource for behavioral health treatment and whole-person care. We provide a comprehensive continuum of coordinated quality services, foster enduring relationships, and empower our communities to truly thrive.

Through superior customer service, high quality programs, and well-trained and dedicated staff, we inspire hope and support lifesaving changes for people affected by substance use and mental health conditions.

The Chief Clinical Officer (CCO) provides clinical leadership and oversight for all programs/services at Lifeline Connections. The CCO is the most senior clinical representative and is responsible for facilitating a seamless, coordinated continuum of care by providing expectations for quality patient care and superior outcomes, standardizing clinical protocols, streamlining access, documentation for admissions/referrals, processes, and procedures across all programs/services and levels of care.

The CCO executes strategic goals and program expansion in accordance with the strategic plan, prioritizing CCBHC designation. The CCO promotes collaboration using a shared and cooperative approach across teams/departments to align programs and services across the agency into a single continuum of care. The CCO builds and maintains positive relationships with agency partners and other local/grassroots organizations ensuring access and continuity of care;

serving as a visible and accessible leader in the community. The CCO represents Lifeline Connections with stakeholder groups, such as legislative committees and Washington AAP, and advocates for patient centered care of individuals experiencing behavioral health conditions.

• Provides coaching and supervision of clinical leadership team, ensuring recruitment and retention of department staff. Facilitates and leads clinical department meetings and activities. Through clinical leadership team, oversees the daily operations of programs, directors, and supervisors; oversees the development, implementation, and monitoring of clinical standards for all clinical employees; oversees hiring, orientation, training, development, and overtime of department staff.
  • Ensures appropriate clinical education is available to support the development and continued competencies of clinical staff.
  • Collaborates with human resources and program directors to ensure all staff providing billable services are registered, certified, or licensed as required by the Washington state Department of Health.
• Develops internal and external partnerships, coordinates and aligns initiatives, provides department oversight and support, and resolves problems related to clinical competencies; this includes partnering with internal and external stakeholders to ensure highly effective and efficient care delivery that reduces cost, improves quality outcomes, and delivers an excellent patient experience. maintains working knowledge of all programs/services – including funding/reimbursement, outcomes, contractual obligations, stakeholders, etc.
  • Works with staff to ensure new and existing patients have access to treatment/services in a timely manner and adherence to CCBHC criteria.
• Oversees and ensures clinical programs, services, and projects meet and exceed objectives, goals, outcomes, and contract performance indicators. Continuously evaluates the performance of clinical teams/programs and implements recommendations for changes. O develops and supports internal controls to ensure that policies and operating procedures are followed, necessary controls are effective and efficient.
  • Responsible for identifying and effectively responding to the changing needs of the patients and the community.
  • Strategizes and drives process improvements focused on innovative care delivery and/or operational models designed to improve clinical services, outcomes, and patient safety. Disseminates lessons learned.
  • Establishes a culture of evidence-based decision making.
  • Promotes the use and implementation of technology to streamline operations, facilitate communications, and optimize work processes.
• Available on-call, as necessary.
• Performs other responsibilities as assigned.

• Supports the achievement of agency goals, including development and implementation of new programs, in coordination and alignment with executive team and strategic plan. Leads the oversight, implementation, integration, and adoption of CCBHC.
  • Collaborates with executive leadership team to provide and evaluate data for service excellence, outcomes, and utilization measurements.
  • Participates and provides reports in executive leadership and board of directors…